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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about the Organization object in Service Cloud?

A) It has a one-to-many relation with contacts.
B) It has a one-to-one relation with contacts.
C) It is widely used in Business-to-Business scenarios.
D) It is required to create an incident.
E) It can be associated with incidents directly.

2. Which three functions are not part of the math group of functions?

A) truncate
B) floor
C) round
D) rand
E) to_number
F) bitand
G) lower
H) power
I) ceiling
J) length

3. What must you set to enable the email channel?

A) EGW_SECURE_UPDATE_ENABLED
B) EGW_UPDATE_BY_CREATE
C) EGW_AUTO_CONT_CREATE
D) EGW_ENABLED
E) EGW_SAVE_EMAIL_HEADERS

4. Which option should you use to create or configure queues?

A) Configuration > Site Configuration > Message Bases
B) Configuration > Site Configuration > Configuration Settings
C) Configuration > Application Appearance > Customizable Menus > Custom Menus
D) Configuration > Application Appearance >Customizable Menus > System Menus

5. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in six months
C) Once in three months
D) Once in four months

Solutions: