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Instant Download SAP : C-PXSUP-90 Questions & Answers as PDF & Test Engine
- Exam Code: C-PXSUP-90
- Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
- Updated: Sep 19, 2026
- No. of Questions: 80 Questions and Answers
- Download Limit: Unlimited
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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
| Topic 2: Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
| Topic 3: Incident Management Fundamentals | - IT service management principles and lifecycle - Basic SAP support process overview - Incident vs. service request differentiation |
| Topic 4: Service Quality and Continuous Improvement | - Performance reporting and KPIs - Problem management concepts - Process optimization in support operations |
| Topic 5: SAP Solution and Support Tools | - Incident analysis and root cause identification - SAP Solution Manager overview - Monitoring and reporting tools |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Which of the following tools provides you with a central point of access to Customizing?
- A. Customizing - Edit Project (SPRO)
- B. Repository Information System (SE84)
- C. Object Navigator (SE80)
- D. Business Object Browser (SWO2)
Correct Answer: A 🗳️
What is the ABAP Dictionary used for? (Choose two)
- A. To define database objects, for example, tables and views on the Database.
- B. To maintain documentation (for example, documentation on customizing activities or the application help of a transaction).
- C. To maintain ABAP programs.
- D. To maintain Services for programs and screens, for example, F1-help, search help (F4), Lock object (enqueues)
Correct Answer: A,D 🗳️
What is the function of a data element? (Choose two)
- A. To define the possible entries of a field.
- B. To define the technical attributes of a field (for example, its length).
- C. To define the field help (F1 documentation) and field labels that appear on screens.
- D. To define the meaning of a domain in a certain business context.
Correct Answer: C,D 🗳️
You are trying to process a customer message. However, the available information is insufficient for a complete understanding. What will be your next step? (Choose two)
- A. Give yourself time to carefully read the problem description of the customer. Also, try to 'read between the lines' and get confirmation by customer that your interpretation is correct.
- B. Be insistent, but politE.'I would like to ask you for help to clarify the issue'.
- C. Send notes to customer without being sure that they will help.
- D. Try to guess what the customer 'might' want to have.
Correct Answer: A,B 🗳️
Which of the following are ways to create a message for a customer in SAP Solution Manager Service Desk during message processing? (Choose two)
- A. The message processor has to call SE80.
- B. Only a customer can create a message.
- C. Within the transaction for message processing.
- D. Call transaction CRMD_ORDER.
Correct Answer: C,D 🗳️
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