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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What do you configure to enable Root Cause Analysis for a customer?

A) A single Diagnostic Agent
B) All system landscape components
C) Technical System and Diagnostic Configuration for each component
D) A bridged central Solution Landscape Directory to SAP Solution Manager

2. What is the definition of Initial Reaction Time (IRT)?

A) The amount of time that a customer message has been within the responsibility of SAP.
B) The overall time taken to process the message.
C) The contractually agreed time for the first qualified response to customer.
D) The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.

3. What are the technical requirements for SAP EarlyWatch Alert? (Choose two)

A) The RFC destination SAPOSS should be set up.
B) Data Collectors should be stopped.
C) Profile parameters should be left at default values.
D) A working network connection.

4. A message has been sent to the end user with an assigned note.
What can the end user decide to do with this message after reading the reply? (Choose two)

A) Send the message back to support after providing feedback.
B) Change the processor of the message and send it back to support with the status Sent to Support.
C) Change the status of the message to Send to SAP and send it directly to SAP Support.
D) Change the status of the message to Confirmed.

5. How can you define the role of the Partner Services Advisor (PSA)? (Choose two)

A) Is available 24*7 by phone or email.
B) Acts as a single point of contact for partner needs within the partner Edge framework.
C) Develops a service plan.
D) Liaises with the end customer of the Partner to assist with the booking process.

Solutions: