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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Rules and Automation | 8% - 12% | - Automation Features
|
| Topic 2: Administration and Configuration | 8% - 12% | - System Administration
|
| Topic 3: Integration | 8% - 12% | - System Connectivity
|
| Topic 4: Planning and Dispatching | 12% - 18% | - Resource Planning
|
| Topic 5: Master Data Management | 12% - 18% | - Master Data Configuration
|
| Topic 6: Customer Self-Service and Crowd Service | < 8% | - Customer Engagement
|
| Topic 7: Analytics and Reporting | 8% - 12% | - Business Analytics
|
| Topic 8: Mobile Field Service Execution | 12% - 18% | - Mobile Application Usage
|
| Topic 9: Smartforms and Reporting | 8% - 12% | - Forms and Documentation
|
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
Question 1
Which activities can you perform in the Administration module? Choose Two correct answers.
A. Maintain session configuration
B. Define service workflow
C. Perform system monitoring
D. Edit smartfrom templates.
Question 2
Which duties a dispatcher has at least - using Field Service Workforce Management? Choose the correct answer.
A. Assign Service Call to a technician. 2.Release Assignment. 3. Set Service Call 'Financially complete'
B. Assign Service Call to a technician. 2. Release Assignment. 3. Call technician
C. Assign Service Call to a technician. 2. Enter Customers Address into Master data. 3. Release Assignment
D. Assign Service Call to a technician. 2. Release Assignment. 3.Set Service Call 'technically complete'
E. Open Serive Call. 2.Create assignment reservation 3. Set Service Call 'Financially complete'
Question 3
As a service planner, you are viewing the list of best-matching technicians. What information is displayed? Choose Two correct answers.
A. Availability status
B. Booked assignments
C. Missing skills
D. Work time pattern
Question 4
Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
A. Pre-organizing spare parts to be taken to the physical of the job
B. Defining which material, the customer needs to purchase before the technician can start the work
C. Reserving material that has already been used for previous services
D. Booking material for a specific service call and defined location
Question 5
Which platforms are supported for the Field Service Mobile App? Choose Four correct answer.
A. IOS
B. Windows Mobile
C. Android
D. Blackberry
E. Windows-Desktop
Solutions:
| Question 1 Answer: A,B | Question 2 Answer: D | Question 3 Answer: A,C | Question 4 Answer: D | Question 5 Answer: A,B,C,E |
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