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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SAP Business All-in-One Support Processes | - Support organization structure and roles - Incident handling workflow in SAP environments - Communication and escalation procedures |
| Topic 2: Service Quality and Continuous Improvement | - Performance reporting and KPIs - Process optimization in support operations - Problem management concepts |
| Topic 3: Incident Management Fundamentals | - IT service management principles and lifecycle - Basic SAP support process overview - Incident vs. service request differentiation |
| Topic 4: SAP Solution and Support Tools | - SAP Solution Manager overview - Monitoring and reporting tools - Incident analysis and root cause identification |
| Topic 5: Service Desk and Ticket Management | - SLA management and tracking - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. Which tools do you use for analyzing database access? (Choose two)
A) ABAP Dictionary
B) SQL Trace
C) ABAP Debugger
D) Object Navigator
2. Which of the following features are supported by the SAP Note Assistant? (Choose two)
A) Implementation of any note that can be implemented automatically by an SAP Note
B) Automatic implementation of Java corrections
C) Creation of internal memos in customer messages
D) Checks if a given note can be implemented automatically
3. You have decided to forward a message to the next support level. What should you include in the message? (Choose two)
A) All information you have - except User and Password.
B) The steps which you performed to reproduce the issue.
C) Username and password in your internal message notice.
D) Only your known SAP notes.
4. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)
A) The time needed to display report data when running the report for the first time.
B) The time a computer needs to get ready for work.
C) The time taken to respond to priority 1 (very high) messages.
D) SAP will give a qualified response within a defined time.
5. What will happen if the system field sy-subrc is set to 0 after execution of an ABAP command?
A) The system will create a shortdump and terminate the ABAP program.
B) The system will raise an exception.
C) The system will raise an ABAP message.
D) The system will continue with the next statement in the ABAP program.
Solutions:
| Question # 1 Answer: B,C | Question # 2 Answer: A,D | Question # 3 Answer: A,B | Question # 4 Answer: C,D | Question # 5 Answer: D |
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