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Instant Download Salesforce : AP-203 Questions & Answers as PDF & Test Engine
- Exam Code: AP-203
- Exam Name: Communications Cloud Accredited Professional
- Updated: Jul 17, 2026
- No. of Questions: 78 Questions and Answers
- Download Limit: Unlimited
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Salesforce Communications Cloud Accredited Professional Sample Questions:
1. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?
A) Add the delivery zip code customer field as a header in the pricing calculation matrix
B) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
C) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix
2. Has commercial attribute called "access Type" on the internet offers with two values, namely DSL and Fiber. UC has requirement to model routers as technical products and offer either a DSL or a fiber router based on the "access type" value. What kind of decomposition relationship should a consultant recommend to achieve this requirement?
A) M:1
B) 1:M
C) 1:1
D) M:M
3. ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue
A) Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.
B) Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
C) Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
D) Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
4. Universal Containers (UC) is implementing communication cloud one of the key drivers of their digital transformation is to migrate their high number of B2C customer churn over the past few years. Which two actions will help identify and proactively reduce churn while minimizing the implementation effect.
A) Expose next best action based on Einstein Discovery prediction to give the customer a discount if they are likely to churn.
B) Create a churn trend app from a template in CRM analytics to identify customer likely to churn
C) Create a churn trend report via salesforce report based on disconnect order to identify customers likely to churn
D) Create Churn trend reports in CRM Analytics that brings the data from communication cloud and legacy system to identify the customer likely to churn
5. Universal containers is a communication service provider using communication cloud. A member of UC's legacy- system IT team has provided a consultant with an extract of all the existing products from the legacy system and asked the consultant to migrate the data to communication cloud which two question should the consultant ask in this scenario to clarify the data migration strategy?
A) Are there customer specific offerings?
B) Which of the products are inactive?
C) Which of the provided products are still actively sold?
D) Can we rationalize products to a smaller number?
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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