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AP-207
  • Exam Code: AP-207
  • Exam Name: Energy and Utilities Cloud Accredited Professional
  • Updated: Oct 02, 2026
  • No. of Questions: 77 Questions and Answers
  • Download Limit: Unlimited
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Salesforce AP-207 Exam Syllabus Topics:

SectionObjectives
Topic 1: Customer Engagement and Experience- Customer service operations
  • 1. Omni-channel support concepts
    • 2. Case management in utilities
      - Digital customer experience
      • 1. Self-service portals
        • 2. Customer communication flows
          Topic 2: Metering, Billing, and Usage Management- Billing processes
          • 1. Billing workflows overview
            • 2. Rate and tariff concepts
              - Meter data handling
              • 1. Usage data ingestion concepts
                • 2. Consumption tracking
                  Topic 3: Energy and Utilities Industry Fundamentals- Energy and utilities business processes
                  • 1. Utility operations overview
                    • 2. Customer lifecycle in utilities
                      Topic 4: Salesforce Energy & Utilities Cloud Capabilities- Asset and service management
                      • 1. Work orders and field service concepts
                        • 2. Asset tracking and lifecycle management
                          - Core platform capabilities
                          • 1. Energy and Utilities Cloud features
                            • 2. Industry data model concepts
                              Topic 5: Integration and Data Management- System integration concepts
                              • 1. External system connectivity
                                • 2. API-based integration
                                  - Data management
                                  • 1. Data quality and governance basics
                                    • 2. Data model alignment

                                      Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:

                                      When using IDX Workbench and Google Chrome as the default browser, then migrated OmniScripts, integration procedures, and FlexCards will automatically activate in the target org.
                                      How should a consultant manually configure this automatic activation feature in the system if a different browser is used?

                                      • A. By Installing Node.js + Visual Studio
                                      • B. By Installing Node.js + Velocity Build Tool
                                      • C. By Installing Node.js + Puppeteer module
                                      • D. By Installing Node.js + SFDX
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C  🗳️

                                      An energy company implementing Energy and Utilities Cloud needs to generate a contract frame its proposals that include up to 100 line items, with its template already built in a DOCX file. According to the new company branding, custom fonts were used.

                                      • A. Server-Side generation, as Client-Side doesn't support custom fonts
                                      • B. Client-Side generation, as this doesn't have a high number of line items
                                      • C. Client-Side generation, as Server-Side deesn't support DOCK templates
                                      • D. Server-Side generation, as this has a high number of line items
                                      • E. Using the Contract Lifecycle Management, which Document Generation mechanism should the administrator recommend?
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B  🗳️

                                      An energy company is an energy retailer with a global presence. They require a solution that can generate, redline, and manage contracts.
                                      Which of the following Energy and Utilities Cloud solutions can be used?

                                      • A. Energy and Utilities Cloud - Sales and Service
                                      • B. Energy and Utilities Cloud = Configure Price Quote (CPQ)
                                      • C. Energy and Utilities Cloud - Document Generation S
                                      • D. Energy and Utilities Cloud - Contract Lifecycle Management
                                      Reveal Solution  Discussion  0

                                      Correct Answer: D  🗳️

                                      An energy company wants to sell additional commodity products related to services other than electricity and gas.
                                      Which three enhancements need to be considered?

                                      • A. Extend the value list on the status picklist for cases
                                      • B. Extend the entries of record types on account object.
                                      • C. Extend the entries of record types on inventory item object.
                                      • D. Extend the value list on the product family picklist for product object.
                                      • E. Extend the value list on the service type picklist for service points
                                      Reveal Solution  Discussion  0

                                      Correct Answer: C,D,E  🗳️

                                      Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                      When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

                                      • A. Caserdated data
                                      • B. Billing related data
                                      • C. Meter reading data
                                      • D. Contact data
                                      Reveal Solution  Discussion  0

                                      Correct Answer: B,C  🗳️

                                      Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

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