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Salesforce Certified Business Analyst Sample Questions:

1. The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields.
The business analyst is starting to construct user stories to support the new process.
What should each user story include?

A) Value, purpose, and need
B) Who, what, and why
C) Who, where, and how

2. Northern Trail Outfitters (NTO) wants to leverage the power of Sales Cloud to implement its lead to cash process. A business analyst (BA) is tasked with understanding NTO's current processes, identifying areas of improvement, and communicating it effectively to stakeholders.
What should the BA use to accomplish the goal?

A) Process mapping
B) Change management
C) Business analysis plan

3. Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.
How can the BA put this into action before the first requirements workshop?

A) Research the background of the client's Salesforce team.
B) Develop preliminary technical specifications.
C) Navigate the client's online purchasing process.

4. The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

A) summarize the overall ask and determine what is in scope
B) To identify acceptance criteria with pass/fail indicators
C) To ensure what was originally requested is being delivered

5. The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than
20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts.
Which acceptance criteria is the most effective for this scenario?

A) A sales manager wants to be notified when a contract has been submitted with a discount greater than
20% so the manager can approve or decline a discounted price.
B) A sales manager wants to be able to approve contracts with a large discount and they need a validation rule related to contract discounts greater than 25%
C) Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted price of 2G% or more.

Solutions: