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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?

A) Technical, operational, and regulatory impact
B) Scope, resource, and documentation impact
C) Team, budget, and timeline impact

2. The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?

A) Include who, What, and why
B) Include technical details
C) Include the V2MOM structure

3. The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?

A) Capability map
B) Journey map
C) Process map

4. The business analyst (BA) for Cloud Kicks' new Experience Cloud project needs to research behavioral differences across its customers. The BA must identify which behaviors unify customers so that the development team can use these behavioral nuances to anchor their app design.
What is the output of the BA's research?

A) Characters
B) Personas
C) Archetypes

5. Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.
What should the BA do to ensure they are able to gather the necessary requirements?

A) Shift focus to the support team since they are proactively providing requirements.
B) Continue the requirements workshops and hope the salesforce become more responsive.
C) Put extra effort into following up with the sales team ... requirements.

Solutions: