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Salesforce MC-Con-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Consent13%- Consent management concepts
  • 1. Role of consent in customer engagement and compliance
    - Platform consent objects
    • 1. Purpose and relationships of consent objects
      - Consent banners
      • 1. Configuring consent banners on marketing landing pages and external pages
        - Consent record management
        • 1. Creating, managing, and updating consent records
          Topic 2: Data Modeling, Identity Resolution & Segmentation25%- Data 360 data object concepts
          • 1. Connecting, harmonizing, unifying, and activating customer data
            • 2. Audience segmentation and content personalization
              - CRM data ingestion and activation
              • 1. Audience segmentation, activation, and content personalization
                • 2. CRM objects and records
                  • 3. Actionable Lists
                    - Identity Resolution
                    • 1. Linking multiple data sources into a unified profile
                      • 2. Configuring Identity Resolution
                        - Data 360 consumption and entitlements
                        • 1. Consumption-based entitlements
                          • 2. Impact of marketing automation design decisions on platform consumption and usage
                            Topic 3: Agentforce & AI Innovation11%- Marketing agents
                            • 1. Content generation
                              • 2. Audience segmentation
                                • 3. Campaign creation
                                  - Conversational messaging
                                  • 1. Ongoing interactions across messaging channels
                                    • 2. Customer engagement and response handling
                                      - Predictive AI
                                      • 1. Selecting appropriate predictive AI features
                                        Topic 4: Analytics & Performance Insights8%- Reporting and analytics
                                        • 1. Selecting pre-built dashboards for reporting requirements
                                          - Marketing insights
                                          • 1. Surfacing marketing data and insights across the Salesforce platform
                                            Topic 5: Campaign Design, Flow Orchestration & Content30%- Flow orchestration
                                            • 1. Flow elements and logic for business processes and messaging
                                              • 2. Flow configuration settings
                                                • 3. Flow types
                                                  • 4. Trigger conditions
                                                    - Activation templates
                                                    • 1. Selecting appropriate contact point values
                                                      • 2. Configuring activation templates
                                                        - Personalization
                                                        • 1. AMPscript
                                                          • 2. Content variations
                                                            • 3. Repeaters
                                                              • 4. Merge fields
                                                                • 5. Handlebars
                                                                  - Landing pages
                                                                  • 1. Components and configuration required to build landing pages
                                                                    - Messaging data sources
                                                                    • 1. Selecting appropriate data sources for personalized customer data
                                                                      Topic 6: Platform Setup & Governance13%- Marketing Cloud Next environment setup
                                                                      • 1. Core Org Edition requirements, Data 360 provisioning, Marketing Data Kit installation, and permission sets
                                                                        - Business Units and governance
                                                                        • 1. Business Unit requirements
                                                                          • 2. Content and user governance using roles and Enhanced CMS Workspaces
                                                                            - Domain authentication and authorization
                                                                            • 1. Self-service domain authentication
                                                                              • 2. Domain authorization for branded, authenticated email delivery

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