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The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Research has shown that better patient experience positively impacts which of the following operational outcomes?

A) Staff-to-patient ratio
B) Wait time
C) Access to care
D) Staff turnover

2. Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A) Run chart
B) Affinity diagram
C) Venn diagram
D) Flow chart

3. Which of the following introductions would BEST help a physician build trust and begin to earn confidence from a patient?

A) " Good afternoon, Mrs. S. I ' m not quite sure how to pronounce your last name. I ' m Dr. Jones, an emergency medicine doctor here at this hospital. Why are you visiting the emergency department today? "
B) " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. We are going to take good care of you. "
C) " Good afternoon. I want to make sure that I pronounce your last name correctly. Could you help me with this? Thank you. I ' m Dr. Jones, an emergency medicine doctor. "
D) " Good afternoon, Mrs. S. I ' m Dr. Jones. What brings you in today? "

4. Who is ultimately responsible for ensuring that patient experience is strategically aligned with the goals of the organization?

A) Chief experience officer
B) Chief operating officer
C) Chief executive officer
D) Chief nursing officer

5. Which practice BEST ensures learning across interdisciplinary teams?

A) Forming department service councils
B) Implementing a service champion network
C) Conducting patient experience training
D) Using patient comment cards

Solutions: