2022 Realistic 1Z0-1064-21 Dumps Latest Oracle Practice Tests Dumps
1Z0-1064-21 Dumps PDF - 1Z0-1064-21 Real Exam Questions Answers
NEW QUESTION 41
If you did not use the Reference Implementationtemplate for your Digital Customer Service (DCS) application, you will _________.
- A. be required tomap roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
- B. have to contact Oracle Support for the permission to deploy your custom DCS application
- C. not be able to preview your application before you publish it
- D. be required to create all of your own components for the display of Engagement Cloud objects
Answer: D
NEW QUESTION 42
Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.
- A. Categories facilitate the assignment of an agent to the service request.
- B. Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.
- C. Filter the selection of the product related to the service request, when filtering by a particular category.
- D. The hierarchical structure of the categories helps to improve the service request classification.
- E. Categories determine the steps an agent must follow to close the service request.
Answer: A,B,D
NEW QUESTION 43
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasonsfor this behavior?
- A. You have not enabled the Computer Telephony Integration (CTI) service.
- B. You entered a toolbar height that is not more than 70 pixels.
- C. The only toolbar enabled is the default one, and you must configure at least two.
- D. The signed-in user does not have the appropriate access privileges to a toolbar.
- E. You did not enable the vertical toolbar which is required, while the horizontal is optional.
Answer: A,E
NEW QUESTION 44
You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?
- A. Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
- B. Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
- C. Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
- D. Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
Answer: D
NEW QUESTION 45
Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?
- A. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
- B. Adjust permissions on all customer's profiles.
- C. Adjust the inbound message filters.
- D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
Answer: D
NEW QUESTION 46
Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
- A. Templates
- B. Pages
- C. Themes
- D. Object triggers
- E. Object workflows
- F. UI components
- G. Business objects
- H. Languages
Answer: A,B,C,D,E,G
NEW QUESTION 47
Identify three considerations before starting the configuration of assignment rules to service requests.
- A. the candidates of service requests to use as criteria for your rule assignments
- B. the attributes of service requests to use as criteria for your rule assignments
- C. the candidates of queues to use as criteria for your rule assignments
- D. the rule sets you want to create and the rules to include in each rule set
- E. the attributes of queues to use as criteria for your rule assignments
Answer: A,C,D
NEW QUESTION 48
If you want to disable the ability to delete activities for all users, what action should you perform?
- A. Remove the users of the roles who have the "delete activities" access.
- B. Remove the "delete activities" privilege from all the roles for users who have this access.
- C. Remove the "delete activities" role from all the users who have this role.
- D. Remove the "delete activities" button from all pages used by the users who have this access.
Answer: A
NEW QUESTION 49
Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?
- A. Manage Service Request Categories
- B. Manage Service Request Resolutions
- C. Manage Service Request Products
- D. Manage Service Request Severities
- E. Manage Service Request Queue
- F. Manage Service Request Status Values
Answer: A,C,E,F
NEW QUESTION 50
You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure userself-registration in your DCS application?
- A. Configure your self-registrations so that they are automatically approved.
- B. Disable the anonymous access option in your DCS application.
- C. Configure the self-registrations to restrict registration to only existing Contacts.
- D. Enable the self-registration steps in the"Manage Digital Customer Service Registration Profile Options" task.
Answer: A,B,C
NEW QUESTION 51
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?
- A. Modify the original base locales of the articles to match the target language.
- B. Enable new locales for the languages to be used and provision designated users to translate the articles.
- C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- D. Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
Answer: B
NEW QUESTION 52
Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?
- A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
- B. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
- C. You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
- D. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
Answer: A,C
NEW QUESTION 53
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.
- A. Sales opportunities
- B. Service requests
- C. Social network
- D. Contacts
- E. Notes
Answer: A,B,C
NEW QUESTION 54
Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?
- A. Easy to Search: Knowledge Articles content and Service Request contextcan be used together to recommend the best Knowledge Articles to an agent.
- B. Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
- C. Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
- D. Shared Acrossthe Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.
- E. In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
Answer: A,D,E
NEW QUESTION 55
Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
- A. Modify the Profile Value and save.
- B. Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
- C. Navigate to Setup andMaintenance > Service > Service Request > Manage Service Request Profile Options.
- D. Select View > Detach.
- E. Lock the Profile Option for editing.
- F. Unlock and publish the new selected profilevalue.
Answer: A,B,F
NEW QUESTION 56
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?
- A. Configure an analytics report showing milestones in warning status.
- B. Create standard text to be posted to the message thread.
- C. Add an extension column to the milestone object to hold the warning threshold value.
- D. Specify the warning threshold for the milestone in the standard coverages.
- E. Configure an object workflow action to send the email when the milestone status changes to warning.
- F. Configure the email template to be used for notification.
Answer: A,D,F
NEW QUESTION 57
Which two options are true about reporting on milestones?
- A. No standard reports onmilestones are provided.
- B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
- C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
- D. Administrator-defined milestone data is not included in Analytics.
Answer: C,D
NEW QUESTION 58
To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?
- A. Your changes are isolated and do not impact other users' configuration environments or the production environment.
- B. Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
- C. Multiple users cannot use your sandbox at the same time.
- D. You can set a second sandbox as Activeat the same time in order to begin working on another new object.
Answer: A,B
NEW QUESTION 59
Your customer has noticed thatemails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?
- A. an inbound message filter per time schedule
- B. a configured profile option to schedule the retrieval of emails
- C. a configured job to process inbound emails
- D. an inbound message filter per sender
Answer: A
NEW QUESTION 60
Which three statements are true about building Digital Customer Service (DCS)applications?
- A. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
- B. Only one version of a DCS application can be active in production at any time.
- C. Many DCS applications can be active in production at the same time.
- D. DCS application can be embedded in other sites.
Answer: A,B,D
NEW QUESTION 61
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?
- A. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
- B. The batch job for recommendations has not been executed.
- C. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
- D. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
- E. The profile CSO_ENABLE_SVC_KMHOME is set to Y.
Answer: D
NEW QUESTION 62
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