[2026] CIS-HAM Exam Dumps, Test Engine Practice Test Questions
Pass CIS-HAM exam [Feb 05, 2026] Updated 198 Questions
NEW QUESTION # 26
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- A. The software allocations remain with the hardware asset and need to be reclaimed manually.
- B. The software allocations are automatically returned back into inventory.
- C. The software allocations are removed from the asset, but not returned to inventory.
- D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
- E. The behavior is controlled by the configurable system property glide.ham.retire_sw().
Answer: D
Explanation:
According to the ServiceNow Hardware Asset Management documentation1, when a hardware asset is retired, the system property glide.ham.retire_reclaim_sw() determines whether the software allocations on that asset are automatically reclaimed or not. If the property is set to true, the software allocations are returned to the inventory. If the property is set to false, the software allocations remain with the hardware asset and need to be reclaimed manually. References: 1: Hardware Asset Management - ServiceNow2
NEW QUESTION # 27
When creating a stock rule that replenishes from a vendor, what is a primary requirement for the warehouse stockroom? Choose 2 answers
- A. The stockroom manager must have a valid time zone
- B. The stockroom manager must have a valid email address
- C. The stockroom must have an assignment group
- D. The stockroom manager must have a valid mobile phone
- E. The stockroom must have an assigned manager
Answer: B,E
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders.
The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.
NEW QUESTION # 28
A user's broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record?
(Choose three.)
- A. Disposal information
- B. Maintenance contracts
- C. Depreciation values
- D. Related CI record
- E. Software allocations
Answer: B,D,E
NEW QUESTION # 29
Fixed assets refer to what type of assets?
- A. Short-term assets
- B. Long-term assets
- C. Intangible assets
- D. Current assets
Answer: B
Explanation:
Fixed assets in ServiceNow are classified as long-term assets that are used in operations and have a useful life exceeding one year, such as equipment, buildings, and vehicles. They are distinct from intangible and short- term assets.
Reference: Fixed Asset Management (ServiceNow Asset documentation).
NEW QUESTION # 30
What types of inventory audits are supported with the Hardware Asset Management (HAM) application?
(Choose two.)
- A. Location audit
- B. Discovery audit
- C. Vendor audit
- D. Stockroom audit
Answer: A,C
Explanation:
* Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
* The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
* Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are
* delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
* Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
* Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C: Location audit.
* The other options that are not types of inventory audits supported by the HAM application are:
* Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with the vendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3.
* Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4. References:
* 1: Hardware Asset Inventory Audit
* 2: Stockrooms
* 3: Vendor Management
* 4: Configuration Management
NEW QUESTION # 31
What is the process of restructuring data to maintain consistency?
- A. Normalization
- B. Integration
- C. Discovery
- D. Service Mapping
Answer: A
Explanation:
Explanation
Normalization is the process of restructuring data to maintain consistency, accuracy, and completeness across different sources and systems. Normalization helps to eliminate data duplication, conflicts, and errors, and to ensure that the data conforms to predefined standards and rules. Normalization is especially important for hardware asset management, as it enables users to have a clear and unified view of their hardware models, manufacturers, product names, device types, and other attributes. ServiceNow Hardware Asset Management provides a feature called Hardware Model Normalization, which allows users to normalize the details of their hardware and consumable models using predefined or custom rules, data sources, and schedules. Hardware Model Normalization can be accessed from the Hardware Asset Management application menu in the ServiceNow platform1. References: Hardware Asset Management - ServiceNow, Hardware Asset Management - Product Documentation: Tokyo -ServiceNow, Hardware Asset Management Implement - Customer Success - ServiceNow, Work with hardware normalization - ServiceNow - Now Support, Getting Started with ServiceNow Hardware Asset Management
NEW QUESTION # 32
When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:
- A. Vendor Catalog
- B. Supplier Catalog
- C. Inventory Catalog
- D. Product Catalog
Answer: A
NEW QUESTION # 33
What requirements must be met in order for a consumable asset to be consumed? (Choose three.)
- A. Substate is Available
- B. Quantity > 0
- C. Quantity > stockroom threshold
- D. State is In stock or Pending Delivery
- E. Substate is pre-allocated
- F. State is In stock
Answer: A,B,F
NEW QUESTION # 34
For advanced risk assessment, risk response can be handled in the following ways:
(Choose two.)
- A. Create multiple risk response tasks Most Voted
- B. Skipped entirely based on attributes defined in the RAM
- C. Must create a mitigation response task
- D. Must create at least one risk response task
Answer: A,D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, advanced risk assessment is a process of identifying, analyzing, and evaluating the risks associated with hardware assets and configuration items (CIs) in the configuration management database (CMDB)1. Advanced risk assessment uses the Advanced Risk Assessment engine, which is built to address risk through an integrated risk framework2. The advanced risk assessment process consists of the following steps1:
Create a risk assessment scope: This step defines the scope and criteria of the data to be assessed, such as the asset class, category, or attribute. The risk assessment scope also specifies the frequency and duration of the assessment.
Create a risk assessment schedule: This step determines when and how often the assessment runs, based on the risk assessment scope. The risk assessment schedule also defines the assessment owner, who is responsible for overseeing the assessment process and approving the results.
Assign the assessment tasks: This step assigns the assessment tasks to the appropriate assessors, who are the users or groups who have the knowledge and authority to evaluate and update the data. The assessment tasks can be assigned manually or automatically, based on predefined rules or workflows.
Run the assessment: This step executes the assessment process, which involves sending notifications and reminders to the assessors, displaying the data to be assessed in a user-friendly interface, allowing the assessors to review and modify the data, and tracking the progress and status of the assessment tasks.
Review the assessment results: This step allows the assessment owner to verify and approve the results of the assessment, before applying the changes to the CMDB. The assessment owner can also view the risk scores, risk indicators, and risk heat maps of the assessed data.
Handle the risk response: This step involves creating and managing risk response tasks to address the identified risks. Risk response tasks are records that track the actions taken to mitigate, transfer, avoid, or accept the risks. Risk response tasks can be created manually by the assessment owner or automatically by the system based on predefined rules or workflows.
For advanced risk assessment, risk response can be handled in the following ways:
Create multiple risk response tasks: This option allows the assessment owner to create more than one risk response task for each assessed data, depending on the complexity and severity of the risk. For example, the assessment owner can create a mitigation task to reduce the impact or likelihood of the risk, and a transfer task to shift the responsibility or ownership of the risk to another party3.
Create at least one risk response task: This option requires the assessment owner to create at least one risk response task for each assessed data, regardless of the complexity and severity of the risk. This ensures that every risk is addressed and documented in the system3.
The other options are not correct because:
Skipped entirely based on attributes defined in the RAM: This option is not a valid way to handle risk response for advanced risk assessment. The RAM (Risk Assessment Matrix) is a tool that helps to calculate the risk score and risk indicator of the assessed data, based on the impact and likelihood attributes defined in the risk assessment scope1. The RAM does not determine whether to skip the risk response or not.
Must create a mitigation response task: This option is not a mandatory way to handle risk response for advanced risk assessment. A mitigation response task is one of the possible types of risk response tasks, but not the only one. Depending on the risk appetite and strategy of the organization, the assessment owner can choose other types of risk response tasks, such as transfer, avoid, or accept3.
Reference:
ServiceNow Hardware Asset Management: Advanced Risk Assessment
ServiceNow Hardware Asset Management: Risk response tasks
ServiceNow Hardware Asset Management: ServiceNow Risk Management
NEW QUESTION # 35
Describe the structure of a Transfer Order.
- A. Transfer Order > Transfer Order Line > Transfer Order Task
- B. Transfer Order Task > Transfer Order
- C. Transfer Order > Transfer Order Task > Transfer Order Line
- D. Transfer Order Task > Transfer Order Line
Answer: A
Explanation:
Explanation
A transfer order is a record of all asset transfers that happen to and from company-owned stockrooms1. A transfer order can have one or more transfer order lines, which represent the individual assets or asset models that are being transferred2.
A transfer order line can have one or more transfer order tasks, which are the actual work items that need to be performed to complete the transfer, such as packing, shipping, receiving, and unpacking2.
The structure of a transfer order is shown in the following diagram2:
Transfer Order
|
+-- Transfer Order Line 1
| |
| +-- Transfer Order Task 1.1
| |
| +-- Transfer Order Task 1.2
|
+-- Transfer Order Line 2
|
+-- Transfer Order Task 2.1
|
+-- Transfer Order Task 2.2
References: 3: Use a hardware asset request flow 2: Transfer assets using transfer orders 1: Introduction to Transfer Orders in ServiceNow
NEW QUESTION # 36
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
- A. Identified assets
- B. Inventoried assets
- C. Expected assets
- D. Labelled assets
- E. Scanned assets
Answer: C
NEW QUESTION # 37
Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?
- A. Overview
- B. My Assets
- C. Home
- D. Homepage
Answer: A
Explanation:
The Overview view is a dashboard that displays metrics and charts related to the hardware assets in your organization.
The Overview view shows the following information:
The total number of hardware assets, their status, and their lifecycle stage.
The number of assets that are due for refresh, retired, or disposed in the current year, quarter, or month.
The refresh rate and the refresh cost of the hardware assets.
The asset age distribution and the asset model distribution.
The asset compliance status and the asset certification status.
To access the Overview view, you need to have the sn_ham.user role or the sn_ham.admin role.
To access the Overview view, navigate to Hardware Asset Management > Overview. References:
Overview
Hardware Asset Management roles
NEW QUESTION # 38
What information should be tracked in an asset record? (Choose two.)
- A. Logical relationships
- B. Contractual information
- C. Physical resources
- D. Financial information
- E. Operational details
Answer: B,D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset record should track the following information:
* Financial information: This includes the cost, depreciation, and residual value of the asset. This information helps to calculate the total cost of ownership (TCO) and return on investment (ROI) of the asset.
* Contractual information: This includes the warranty, support, lease, and maintenance contracts associated with the asset. This information helps to manage the lifecycle of the asset and ensure compliance with the terms and conditions of the contracts.
Other information that can be tracked in an asset record are:
* Physical resources: This includes the location, status, and condition of the asset. This information helps to monitor the inventory and availability of the asset.
* Operational details: This includes the configuration, performance, and usage of the asset. This
* information helps to optimize the functionality and efficiency of the asset.
* Logical relationships: This includes the dependencies, associations, and impacts of the asset. This information helps to understand the connections and interactions of the asset with other assets, services, and processes.
References: Asset form, Hardware Asset Management: Record Keeping, Hardware Asset Inventory Management, Hardware Asset Workspace, Getting Started with ServiceNow Hardware Asset Management
NEW QUESTION # 39
When creating a stock rule that replenishes from a vender, what is primary requirement for the warehouse stockroom? (Choose two.)
- A. The stockroom manager must have a valid time zone
- B. The stockroom manager must have a valid email address Most Voted
- C. The stockroom must have an assigned manager Most Voted
- D. The stockroom must have an assignment group
- E. The stockroom manager must have a valid mobile phone
Answer: B,C
Explanation:
* According to the ServiceNow Product Documentation on Stock Rules1, stock rules are records that define the conditions and actions for replenishing the stock of assets in a stockroom when they drop below a specified threshold1.
* According to the ServiceNow GlideFast blog post on Stock Rules in ServiceNow2, when creating a stock rule that replenishes from a vendor, the primary requirement for the warehouse stockroom is that it must have an assigned manager and the manager must have a valid email address2.
* The reason for this requirement is that the stock rule will generate a purchase order for the procurement of additional assets from the vendor, and the purchase order will be sent to the stockroom manager's email address for approval2.
* The other options are not primary requirements for the warehouse stockroom when creating a stock rule that replenishes from a vendor. The stockroom does not need to have an assignment group, a valid mobile phone, or a valid time zone for the stock rule to work.
References:
* 1: ServiceNow Product Documentation: Stock Rules
* 2: Stock Rules in ServiceNow - GlideFast ServiceNow
NEW QUESTION # 40
Which is NOT considered an asset?
- A. Switches
- B. Buildings
- C. Software entitlements
- D. Routers
- E. Websites
Answer: E
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a hardware asset is defined as
"any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Websites are not tangible or physical assets, but rather digital or virtual assets that are hosted on servers or other hardware devices. Therefore, websites are not considered hardware assets by ServiceNow. The other options, switches, routers, buildings, and software entitlements, are all examples of hardware assets or related items that can be managed by ServiceNow Hardware Asset Management. References:
* What is Hardware Asset Management?
NEW QUESTION # 41
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To prepare for the exam, candidates can take the ServiceNow CIS-HAM training course, which is designed to help professionals understand the concepts and practices of Hardware Asset Management in ServiceNow. CIS-HAM course covers topics such as asset discovery, resource management, software compliance, and reporting. Candidates can also take practice tests and review the certification exam blueprint to get a better idea of the exam structure and content.
ServiceNow CIS-HAM Real 2026 Braindumps Mock Exam Dumps: https://www.lead2passed.com/ServiceNow/CIS-HAM-practice-exam-dumps.html
ServiceNow CIS-HAM Actual Questions and 100% Cover Real Exam Questions: https://drive.google.com/open?id=19GTQjOHTM1OseOonYFi5-QwCp5dUGdie
