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NEW QUESTION # 17
Which three use cases should be implemented using Calculation Procedures & Matrices?
Choose 3 answers
- A. Use location and past usage to determine the monthly cost for an energy product.
- B. Use the product color and capacity to determine the price of a product.
- C. Use risk factors for an insured item to determine different insurance product options.
- D. Use a house's address, size, and age of the building to determine an insurance premium.
- E. Use rules to determine eligible insurance products based on a house's address and age of the building.
Answer: A,B,C
NEW QUESTION # 18
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Guide users through complex processes
- B. Display a 360° view of the customer
- C. Display different actions based on context
- D. Allow customers to enter bill payment information
Answer: A,B
NEW QUESTION # 19
A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a recommend to improve performance and address users concerns Which feature should the consultant recommend to improve performance and address users concerns?
- A. Batch jobs
- B. Try Catch
- C. Chaining
- D. Conditions
Answer: C
NEW QUESTION # 20
An OmniScript saves data to Salesforce and to an external system. What OmniScript element could save all this data?
- A. DataRaptor Transform Action
- B. HTTP Action
- C. Integration Procedure Action
- D. DataRaptor Post Action
Answer: C
NEW QUESTION # 21
A consultant needs to design an OmniScript to capture the following information:
* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
- A. Radio, TypeAhead, and Telephone
- B. Select, TypeAhead, and Number
- C. Multi-Select. Address, and Telephone
- D. Checkbox, Geolocation, and Number
Answer: A
NEW QUESTION # 22
A consultant must design a 360 view of the customer. The business requirements are:
* A header card with account information (name, account number, next billing date, invoice method)
* A list of related contacts (first name, last name, phone)
* All the open cases related to the account (subject, priority, SLA)
An account will not have more than 2 contacts, but it could have more than 10 open cases. It is necessary to the different sections available at a glance.
Which two FlexCard features should the consultant recommend to improve the user experience?
Choose 2 answers
- A. Use a Block Element with the Collapse property enabled
- B. Use a Custom Style to adjust height and width
- C. Use a Datatable element
- D. Use a Zone Template
Answer: A,C
NEW QUESTION # 23
A company has account Information that they want to display to agents in a summarized view. For each account they want to display icons that allow the user to launch guided processes for frequent tasks. The processes a reused in other parts of the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers
- A. Flyouts
- B. FlexCards
- C. Omni Script
- D. Navigate Actions
- E. OmniStudio Actions
Answer: B,C,E
NEW QUESTION # 24
A company has a process that requires a birthday validation. At the beginning of the process, the user is asked to input their birthday. If the user is less than 18 years old. then the process should display an error stating that the age cannot be less than 18. The process should restrict users from continuing. If the user is 18 or older, then the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this validation requirement?
Choose 2 answers
- A. Formula
- B. Calculation
- C. Alert
- D. Messaging
Answer: A,D
NEW QUESTION # 25
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Batch jobs
- B. Try Catch
- C. Chaining
- D. Conditions
Answer: C
NEW QUESTION # 26
A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. HTTP Action
- B. Multi-select Input
- C. DataRaptor Post Action
- D. Post to Object Action
- E. Radio Input
Answer: A,B,C
NEW QUESTION # 27
An investment portfolio manager wants to build a console to display:
* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields of information to display.
The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?
- A. * A header FlexCard for client information and profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - B. * A header FlexCard for client information with a Flyout for profile attributes
* Child FlexCards for investment instruments with a Flyout for additional information - C. * A header FlexCard for client information and profile attributes
* FlexCards for investment instrument information - D. * An OmniScript with a Step for client information
* Block Elements for investment instruments
Answer: D
NEW QUESTION # 28
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. DataRaptor Transform
- B. Calculation Matrices
- C. DataRaptor Turbo
- D. OmniStudio Action
Answer: B
NEW QUESTION # 29
A company has a legacy application to display customer information. The application currently uses custom CS / HTML to display information in the company's color scheme and fonts. The application also provides users will access to more than 25 processes. Recently, a new project was started to build a 360° view using FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
- A. Newport Design System
- B. Actions
- C. Custom Styles
- D. Datatables
- E. Menu elements
Answer: B,C,E
NEW QUESTION # 30
A company begins a project to unify its customer data across the enterprise. After completing the discovery t analysis phases of the project, the project team recommends FlexCards as the primary solution. The stakeho of the project are excited to move forward with this recommendation. However, IT is concerned that creating FlexCards will require custom coding and advanced technical skills they do not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers
- A. Newport Design System used in FlexCards
- B. Lightning web components used in FlexCards
- C. The FlexCard Designer
- D. The FlexCard Wizard
Answer: A,C
NEW QUESTION # 31
A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
- A. OmniScript and Navigate
- B. Event, Navigate and Card
- C. Flyout and OmniScript
- D. Custom Event and Redirect URL
Answer: A
NEW QUESTION # 32
Agents for an insurance company need to know the current and past weather conditions when creating claims customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents h access to the information. The FlexCard needs to provide fields extracted from a weather API and account field from Salesforce.
According to best practice, what data source should be used?
- A. Integration Procedure
- B. Streaming API
- C. DataRaptor Extract
- D. REST
Answer: A
NEW QUESTION # 33
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers
- A. Guide users through complex processes
- B. Display a 360° view of the customer
- C. Allow customers to enter bill payment information
- D. Display different actions based on context
Answer: B,D
NEW QUESTION # 34
A business has a requirement to display cases in a console for service agents. Cases can have a variety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
- A. Conditional View
- B. Flyouts
- C. State
- D. Styling
Answer: A
NEW QUESTION # 35
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The Salesforce Certified OmniStudio Consultant certification is a globally recognized certification that demonstrates an individual’s expertise in the implementation and management of the OmniStudio platform. This certification is an excellent way to demonstrate your skills and knowledge to employers and clients. It is also a great way to differentiate yourself from other Salesforce professionals.
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