Free Salesforce User-Experience-Designer Study Guides Exam Questions and Answer
User-Experience-Designer Exam Dumps, User-Experience-Designer Practice Test Questions
NEW QUESTION # 21
A UX Designer at Cloud Kicks (CK) is going to conduct discovery phase research to understand more about the customers' purchasing habits. They are interested in remotely observing customers' buying patterns over the course of a 2 -month period.
Which research methodology should be used?
- A. Usability Study
- B. Focus Group
- C. Survey
- D. Diary Study
Answer: A
NEW QUESTION # 22
When designing a custom component that includes this clickable icon in a Lookup field:
What should be used as the alternative (alt) text?
- A. Image of a search button
- B. Image of a magnifying glass
- C. Search
- D. Search button
Answer: B
NEW QUESTION # 23
Cloud Kicks has a content-rich set of record pages and wants its UX Design team to organize and consolidate them.
Which Salesforce Lightning Design System (SLDS) component should be used to organize and consolidate content?
- A. Data Tables
- B. Q Tabs
- C. Modals
Answer: B
Explanation:
Explanation
Q Tabs are a type of SLDS component that can be used to organize and consolidate content on a record page.
Q Tabs are a variant of the Tabs component that are designed for use in the Lightning App Builder. Q Tabs allow users to switch between different views of related information within the same context. Q Tabs can also be nested to create subtabs within a tab. Q Tabs can help UX designers to create content-rich record pages that are easy to navigate and consume. Q Tabs can also help to reduce clutter and scrolling on a record page by grouping related content into tabs. Q Tabs can be customized with different icons, labels, and badges to indicate the type and status of the content in each tab. Q Tabs can also be configured to load content dynamically or on demand, which can improve the performance and user experience of the record page. References: Q Tabs Component Blueprint | Lightning Design System, Tabs Component Blueprint | Lightning Design System, Tabs | Lightning Web Components Developer Guide | Salesforce Developers
NEW QUESTION # 24
A Ux designer has been asked to improve salesforce adoption among sales representatives at cloud kicks after conducting stakeholder and user interviews the designers finds there is no clear consistent sale process What should the designer do next
- A. Tell the customer they need to improve operations before anywork can be done
- B. lock the findings and move forward with presenting possible solutions
- C. recommend field level validation to ensure users are entering the correct data
- D. conduct a workshop with stakeholders to align on correct state and build consenses
Answer: D
NEW QUESTION # 25
A UX Designer is in the process of designing a new page layout for a custom object in Salesforce.
How should the designer ensure the best end-user experience?
- A. Mark all fields as required.
- B. Include all potentially useful fields.
- C. Make field labels and API names identical.
- D. Group similar fields using sections.
Answer: D
NEW QUESTION # 26
An organization must be digitally accessible to enable social opportunity.
What are three core principles of Web Content Accessibility Guidelines (WCAG)?
Choose 3 answers
- A. Operable
- B. Delightful
- C. Robust
- D. Understandable
- E. Abundant
Answer: A,C,D
Explanation:
Explanation
These are three of the four core principles of Web Content Accessibility Guidelines (WCAG), which provide a set of standards and best practices for making web content accessible to people with disabilities. The fourth principle is Perceivable, which means that the information and user interface components must be presented in ways that users can perceive. The principles are further divided into 13 guidelines and three levels of conformance (A, AA, and AAA). References:
[Web Content Accessibility Guidelines (WCAG) Overview]
[WCAG 2.1 at a Glance]
NEW QUESTION # 27
A UX Designer has created a new form for a call center that takes special delivery information from its customers.
The designer wants to ensure the call center staff finds the form easy and intuitive to use.
Which kind of testing should be conducted to validate this?
- A. Usability Testing
- B. Qualitative
- C. Focus Groups
- D. Survery
Answer: B
NEW QUESTION # 28
Cloud Kicks (CK) wants to integrate learning in the flow of work and is considering using In-App Learning functionality. CK wants to assign learning content to employees as part of its onboarding process.
Which two features could be assignedto learners? Choose 2 answers
- A. External LMS Content
- B. Trails
- C. Modules/Badges
- D. Trailmixes
Answer: C,D
Explanation:
CK can assign learning content to employees using In-App Learning functionality in the following two ways:
* Trailmixes: Trailmixes are custom learning paths that can include modules, projects, trails, and even external links. CK can create and assign trailmixes to learners based on their roles, goals, or interests.
Learners can access trailmixes from the Learning Home or the Guidance Center in Salesforce.
* Modules/Badges: Modules are units of instruction that cover specific topics and skills. Badges are earned by completing modules or projects. CK can assign modules or badges to learners to help them learn specific features or functionalities in Salesforce. Learners can access modules or badges from the Learning Home or the Guidance Center in Salesforce. References:
* : In-App Guidance in Lightning Experience
* : Learn MOAR in Spring '21 with In-App Learning
* : Enable Users to Learn in the Flow of Work
NEW QUESTION # 29
How would a UX Designer differentiate between voice and tone?
- A. Voice is how one speaks, and tone reflects personality.
- B. Voice reflects frequency and tone is one's pitch.
- C. Voice reflects personality, and tone Is the way in which one speaks.
Answer: C
Explanation:
Voice and tone are two aspects of writing that affect how the reader perceives and responds to the content.
Voice is the consistent expression of the writer's or the brand's personality, values, and attitude. Voice reflects who the writer or the brand is, and what they stand for. Tone is the variation of the voice depending on the context, audience, and purpose of the content. Tone is the way in which the writer or the brand speaks to the reader, and how they convey their emotions, intentions, and expectations. Tone can change depending on the situation, the message, and the reader's needs and feelings12.
For example, at Salesforce, we have a voice that is friendly, helpful, and empowering. We use simple, clear, and conversational language that shows our respect and appreciation for our customers, partners, and community. We also use humor, metaphors, and storytelling to make our content engaging and memorable.
However, our tone can vary depending on thetype and goal of the content. For instance, when we write instructional content, such as Trailhead modules or user guides, our tone is more informative, instructive, and supportive. We use active voice, imperative mood, and positive feedback to guide the learner and encourage their progress. When we write promotional content, such as blog posts or social media posts, our tone is more persuasive, enthusiastic, and inspiring. We use rhetorical devices, emotional appeals, and calls to action to attract the reader and motivate them to take action34.
Therefore, a UX Designer would differentiate between voice and tone by understanding that voice reflects personality, and tone is the way in which one speaks. References: Voice and Tone - Lightning Design System, How To Create a Voice and Tone Program For Your Brand | Salesforce, Learn Why We Write the Way We Do Unit | Salesforce Trailhead, Write for Trailhead Unit | Salesforce Trailhead
NEW QUESTION # 30
Cloud Kicks (CK) is building a new community portal using Experience Cloud. CK's Designer is asked to provide examples of out-of-box functionality that will make for great customer enagement.
In which three Ways Could CK's customers engage?
Choose 3 answers
- A. Join affinity groups
- B. Choose personalized branding
- C. Customize page layouts
- D. Recognize peers with badges
- E. Endorsement of skills and expertise
Answer: A,D,E
Explanation:
Explanation
CK's customers can engage in the following three ways using the out-of-box functionality of Experience Cloud:
Endorsement of skills and expertise: Customers can endorse each other's skills and expertise on their profiles, which helps to build trust and credibility within the community.
Join affinity groups: Customers can join groups based on their interests, preferences, or needs, which allows them to connect with like-minded people and share relevant information.
Recognize peers with badges: Customers can recognize each other's contributions and achievements by awarding badges, which helps to motivate and appreciate the community members. References:
1: Endorse Skills and Expertise
2: Create and Manage Groups
3: Award Badges to Recognize Members
NEW QUESTION # 31
A UX Designer at Cloud Kicks has the requirements and some user scenarios but wants to test how a new feature will be received by the user.
What should the designer create and show to the user to test the content and structure of the new feature?
- A. Heuristic Review
- B. Dairy Study
- C. Task Analysis
- D. Wireframe Prototype
Answer: D
Explanation:
A wireframe prototype is a low-fidelity representation of the content and structure of a new feature, without any visual design or branding elements. It is used to test the usability and functionality of the feature with the user, and to gather feedback and iterate on the design. A wireframe prototype can be created using tools like Sketch, Figma, or Adobe XD, and can be interactive or static. References:
* [Salesforce Certified User Experience Designer Exam Guide], Section 2.2: Design and test prototypes
* [UX Designer Certification Prep: Prototyping], Unit 2: Wireframes and Prototypes
* [Prepare for Your UX Designer Credential], Trailmix: Prototyping
NEW QUESTION # 32
Cloud Kicks(CK) is incorporating Relationship Design principle into its business model and customer offerings wherever possible. Choose 3 answers
- A. Uncovering customer needs over broadcasting product benefits
- B. Prioritize engagement number of impressions
- C. Prioritizing Innovation over copying the competition
- D. Reframing products in terms of user value over features and functions
- E. Releasing Salesforce updates in managed packages over unmanaged packages
Answer: A,C,D
Explanation:
Explanation
Relationship Design is a creative practice that drives social and business value by building strong relationships. It is based on four mindsets: compassion, intention, courage, and reciprocity. Cloud Kicks can incorporate Relationship Design principles into its business model and customer offerings by adopting these mindsets and applying them to its products, services, and interactions. Some examples of how Cloud Kicks can do this are:
Prioritizing innovation over copying the competition. This shows that Cloud Kicks is courageous and intentional in creating unique and valuable solutions that meet the needs and expectations of its customers and communities. Cloud Kicks can use design thinking methods, such as empathy mapping, ideation, and prototyping, to generate and test new ideas that solve real problems and create positive impact 1.
Reframing products in terms of user value over features and functions. This shows that Cloud Kicks is compassionate and reciprocal in understanding and communicating the benefits and outcomes that its products and services can deliver to its customers and stakeholders. Cloud Kicks can use value proposition design tools, such as the value proposition canvas, to identify and articulate the jobs, pains, and gains of its customers, and how its products and services can address them 2.
Uncovering customer needs over broadcasting product benefits. This shows that Cloud Kicks is intentional and reciprocal in listening and learning from its customers and co-creating solutions with them. Cloud Kicks can use user research methods, such as interviews, surveys, and observations, to discover and validate the needs, preferences, and behaviors of its customers, and to involve them in the design process 3.
References: [Design Thinking] (https://www.salesforce.com/design/relationship-design/), [Value Proposition Design] (https://www.salesforce.com/blog/how-relationship-design-works/), [User Research] (https://trailhead.salesforce.com/content/learn/trails/get-to-know-relationship-design)
NEW QUESTION # 33
Cloud Kicks is planning to build a custom Lightning Web Component (LWC) that needs to be implemented quickly.
Where should the team go to explore Lightning component code, documentation, and specifications?
- A. A Components Library on developer.salesforce.com is item for later review.
- B. Salesforce Extensions for V5 Code
- C. Design Tokens on SLDS website
Answer: A
Explanation:
The best place for the team to explore Lightning component code, documentation, and specifications is the Components Library on developer.salesforce.com1. The Components Library is the Lightning components developer reference, where the team can find code samples, SDKs, tools, metadata coverage information, and a developer guide for Lightning Web Components1. The team can also use the live code environment to code their first Lightning web component and see the results in real time2. Salesforce Extensions for VS Code (A) is a powerful tool for developing Lightning components, but it is not a source of code, documentation, and specifications. Design Tokens on SLDS website (B) are a way to store and maintain consistent design attributes across different platforms, but they are not specific to Lightning Web Components. References:
* Components Library on developer.salesforce.com
* Get Started Coding | Lightning Web Components Developer Guide
NEW QUESTION # 34
Cloud Kicks (CK) has already identified its user personas. The UX Designer wants to synthesize what CK knows about the users so that a shared understanding is created with the rest of the organization.
Which tool should be used to share this insight?
- A. Full Recorded Interviews
- B. A/B Testing
- C. Empathy Map
- D. Heuristic Review
Answer: D
NEW QUESTION # 35
A UX Designer is creating a custom To-Do List component to replace the standard Salesforce one.Their developer is using a parent-child Lightning Web Component (LWC) structure to build the component, creating a parent component for the list and a single repeated child component for each To-Do Item within the list.
Which two impacts of the LWC's Shadow DOM should be considered when designing or developing the stylesheets for these components?
Choose 2 answers
- A. The CSS style defined in the parent list component are inherited by the child items
- B. Any custom shared between the list and child items should be imported from a shared CSS file.
- C. The CSS styles defined in the parent list component are not shared with the child items.
- D. Any needed Saleforce Lightning Design System (SLDS) classes and styles must be imported into both the parent list and child items.
Answer: B,C
Explanation:
Explanation
Shadow DOM is a web standard that encapsulates the internal document object model (DOM) structure of a web component. It isolates the component's markup and styles from the rest of the page, and prevents the component from being affected by or affecting the global DOM. When designing or developing the stylesheets for a parent-child LWC structure, the following impacts of the shadow DOM should be considered:
The CSS styles defined in the parent list component are not shared with the child items. This is because the shadow DOM creates a boundary between the parent and the child components, and the styles defined in the parent component do not cascade down to the child components. This means that each component needs to define its own styles, or import them from a common source. This also means that the parent component cannot directly style the child components, or vice versa12.
Any custom styles shared between the list and child items should be imported from a shared CSS file. This is a recommended practice to avoid duplicating the same styles in multiple components, and to maintain consistency and reusability. A shared CSS file can be created as a static resource, and imported into the components using the loadStyle() method from the platformResourceLoader module. Alternatively, a shared CSS file can be created as a LWC component, and imported into the components using the @import directive134.
References:
: [Shadow DOM | Lightning Web Components Developer Guide | Salesforce Developers]
: [Light DOM | Lightning Web Components Developer Guide | Salesforce Developers]
: [Understanding Shadow DOM and Template in LWC - SFDC Lightning]
: [Shadow DOM, CSS and Styling Hooks in LWC what you need to know]
: [How to Share CSS Between Lightning Web Components | Salesforce Developers Blog]
: [How to Use a Shared CSS File in a Lightning Web Component | Salesforce Developers Blog]
NEW QUESTION # 36
A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.
Which Salesforce persona does this user align with?
- A. Support Manager
- B. Community Manager
- C. Site Admin
Answer: B
Explanation:
Explanation
A Community Manager is a Salesforce persona who is responsible for creating, managing, and moderating online communities that connect customers, partners, and employees. They spend most of their time engaging with community members, enforcing community standards, and providing member support. A Community Manager aligns with the user who performs similar tasks in moderating forums. References: : Salesforce Personas : Community Manager Roles and Responsibilities
NEW QUESTION # 37
Universal Containers (UC) has implemented Service Cloud. There is a flag field on the case object that marks a case as(Sensitive). UC requested that this flag can be viewed by all users who have access to the case but only be edited by the assigned case assessor. The case assessor is a lookup field on the case object. How can an architect achieve this requirement?
- A. Permission Set.
- B. Field-level security
- C. Custom Lightning Component.
- D. Object Permissions.
Answer: C
Explanation:
The best way to achieve the requirement of having a flag field on the case object that marks a case as sensitive and can be viewed by all users who have access to the case but only be edited by the assigned case assessor is to create a custom Lightning component. A custom Lightning component can use the Lightning Data Service to access the case record and its fields, and apply conditional rendering and editing logic based on the user's role and the case assessor field. This way, the flag field can be displayed to all users who can view the case, but only be editable by the user who is the case assessor. This solution also follows the principle of designing for performance and scalability, which is one of the learning objectives for the Salesforce User Experience Designer certification. References: [Create Custom, Reusable Lightning Components], [Lightning Data Service Basics], [Design for Performance and Scalability]
https://trailhead.salesforce.com/en/content/learn/modules/lex_dev_lc_basics/lex_dev_lc_basics_intro :
https://trailhead.salesforce.com/en/content/learn/modules/lightning_data_service/lightning_data_service_intro
:
https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-performance-
NEW QUESTION # 38
Cloud Kicks wantsto represent stages for opportunities within the sales process.
Which Salesforce Lightning Designing System (SLDS) component should be recommended?
- A. Progress indicator
- B. Scoped Tabs
- C. Path
- D. Activity Timeline
Answer: C
Explanation:
The Path component is a Salesforce Lightning Design System (SLDS) component that can be used to represent stages for opportunities within the sales process. The Path component displays the stages as a horizontal bar with icons and labels, and highlights the current stage with a blue background. The Path component also allows users to move opportunities to different stages, view and edit key fields for each stage, and access guidance and tips for each stage. The Path component can be added to any object that has a picklist field with values that represent stages, such as the Stage field on the Opportunity object12. References:
* Path Component
* Set Up a Path for Your Sales Team
NEW QUESTION # 39
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