[Nov 05, 2021] 3313 Exam Dumps - Avaya Practice Test Questions
New Real 3313 Exam Dumps Questions
Avaya 3313 Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
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NEW QUESTION 29
You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS).
Where would you go to find AAMS related errors?
- A. Alarm Viewer in the AAMS server utility
- B. Alarms page in the system status section of the AAMS Element Manager
- C. Windows Application Event Log on the AAMS
- D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
Answer: B
NEW QUESTION 30
The Call-by-Call report identifies what happens to a call from the time it enters the system, until it leaves Contact Center control. The report is an event report that traces and records the events of each call.
Which three statements regarding the Call by-Call report are true? (Choose three.)
- A. You can enable Call-by-Call statistics for reports on a per application basis.
- B. The Call ID is the identifier that ties alt information together to produce the complete record for each call.
- C. The Call-by-Call report can include several reporting intervals.
- D. If a call is queued and an announcement is played, the event will be included in the event column.
Answer: A,C,D
NEW QUESTION 31
You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file.
At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?
- A. 90%
- B. 80%
- C. 85%
- D. 95%
Answer: A
NEW QUESTION 32
In a SIP-enabled Avaya Aura Contact Center (AACC) deployment, a typical incoming call goes through the following sequence of steps:
1. The incoming call arrives at the switch.
2. The switch routes the call to the Contact Center Manager Server (CCMS) based on the routing plan.
What is the next step in the sequence?
- A. The SIP Gateway Manager suspends the call. No audio path is established until the call is answered by an agent.
- B. The call is answered by the SIP Gateway Manager and a Real- Time Transport protocol (RTP) session is established.
- C. The call is redirected to a SIP URI on the Session Manager and an H.323 session is established.
- D. The CCMS anchors the call on an Avaya Aura Media server conference port.
Answer: B
NEW QUESTION 33
You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database.
What is the first step in creating the connection to the database?
- A. Click on Connect to
- B. Click on Aliases
- C. Click on AACC-DATABASE-CCMS
D .Click on Startup
Answer: B
NEW QUESTION 34
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. AACC CDN
C .Avaya Aura Media server (AAMS) addresses - B. Customer telephone number
- C. CSTA/TR87 Call ID
Answer: B,C
NEW QUESTION 35
A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".
What has caused this condition?
- A. The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
- B. The Domain User Name has already been mapped to an existing CCT agent.
- C. The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
- D. The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
Answer: D
NEW QUESTION 36
The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)
- A. CCMS_ASM message logs
- B. Network SIP message logs
- C. CCMS SIP message logs
- D. AAMS SIP message logs
Answer: C,D
NEW QUESTION 37
When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?
- A. 200 Ringing
- B. 180 Ringing
- C. 200 ACK
- D. 180 ACK
Answer: C
NEW QUESTION 38
The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)
- A. Start or Stop High Availability (HA) System
- B. Enable/Disable High Availability (HA) Switchover
- C. Shutdown or Start up Contact Center
- D. Display status of component services
Answer: D
NEW QUESTION 39
Firewalls are a key part of keeping networked computers safe and secure.
Which three statements regarding Avaya Aura Contact Center (AACC) and firewalls are true? (Choose
- A. With every Service Pack, AACC installs a firewall policy which opens up the ports for an AACC solution to communicate and function.
- B. Download and install Microsoft security patches to AACC servers as patches become available.
- C. If required you can import an AACC Firewall Policy.
- D. AACC host-based firewalls can typically cause issues unless they are properly imported.
Answer: B,C,D
NEW QUESTION 40
When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)
- A. Closed
- B. New
- C. Abandoned
- D. Waiting
- E. Oldest
Answer: B,C,D
NEW QUESTION 41
The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points.
Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)
- A. Avaya Aura Media server (AAMS) addresses
- B. AACC CDN
- C. Customer telephone number
- D. CSTA/TR87 Call ID
Answer: A,C,D
NEW QUESTION 42
The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)
- A. View only those calls that are waiting in queue.
- B. Disconnect the call if one is present in the system.
- C. View all calls
- D. Clear call from the utility and from Real-TIME Display Report.
Answer: A,B,D
NEW QUESTION 43
When troubleshooting Avaya Aura Contact Center (AACC) system faults, you can use the SGM Management Client to view the status of the connection to which two components? (Choose two.)
- A. Communication Manager (voice inbound proxy)
- B. Application Enablement services (CTI proxy)
- C. Session Manager (Voice inbound proxy)
- D. APS server (Presence proxy)
Answer: B,C
NEW QUESTION 44
You are planning an Avaya Aura Contact Center (AACC) deployment. I he Information Technology department has requested that you specify host names (or the AACC servers.
Whit h two hostnames meet the server naming requirements specified by Avaya and RFC 1123? (Choose two.)
- A. CTSRV01
- B. CTCTR SRV01
- C. CONTACTCENTERSRV01
- D. 01CTCTRSRV
- E. CONTACTCTRSRV01
Answer: A,E
NEW QUESTION 45
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