[Nov-2022] Latest ServiceNow CSA exam dumps and online Test Engine
ServiceNow CSA: Selling Certified System Administrator Products and Solutions
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NEW QUESTION 88
What type of query allows you to filter list data using normal words, instead of the condition builder?
- A. Auto-suggest Query
- B. Natural Language Query
- C. Predictive Intelligence Query
- D. Machine Learning Query
- E. Alexa Query
Answer: B
NEW QUESTION 89
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
- A. Select Fields and Columns module
- B. Select Field Class Manager module
- C. Click on context menu, select Configure > Form Designer
- D. Right click on form header, select Configure > Form Layout
Answer: A,D
NEW QUESTION 90
For Administrators creating new Service Catalog items, what is a characteristic they should know about
Service Catalog variables?
- A. Service Catalog variables are global by default
- B. Service Catalog variables cannot affect the order price
- C. Service Catalog variables can only be used in Record Producers
- D. Service Catalog variables can only be used in Order Guides
Answer: A
NEW QUESTION 91
When importing data, what happens to imported rows, if no coalesce field is specified?
- A. All rows are rejected from the import, as coalesce field is required.
- B. Duplicate rows are rejected from the import.
- C. All rows are treated as new records, but errors will be flagged in the import log.
- D. All rows are treated as new records. No existing records are updated.
Answer: C
NEW QUESTION 92
Knowledge Base Search results can be sorted by which of the following? (Choose three.)
- A. Popularity
- B. Most recent update
- C. Number of views
- D. Relevancy
- E. Manager assignment
Answer: B,C,D
NEW QUESTION 93
Reports can be created from which different places in the platform? (Choose two.)
- A. Statistics module
- B. Metrics module
- C. List column heading
- D. View / Run module
Answer: C,D
NEW QUESTION 94
What kind of data can Import Sets use to populate tables in ServiceNow?
- A. XML. CSV, and Excel
- B. XML, SOAP, and CSS
- C. CSS, SOAP, and Excel
- D. SOAP, REST, and XML
Answer: A
Explanation:
Explanation
https://docs.servicenow.com/bundle/orlando-platform-administration/page/administer/import-sets/concept/c_Imp
NEW QUESTION 95
When searching using the App Navigator search field, what can be returned? (Choose four.)
- A. Names of Applications and Modules
- B. Titles of Dashboard Gauges
- C. Names of Applications
- D. History Records
- E. Names of Modules
- F. Favorites
Answer: A,C,E,F
NEW QUESTION 96
What are benefits of assigning work tasks to a group, rather than to an individual? (Choose four.)
- A. Groups can assign tasks to users based on skills
- B. Site support members can pick tasks, based on Location
- C. Groups can assign tasks to users based on availability
- D. Group members can choose their tasks from My Groups Work
- E. Groups can assign tasks to users based on on-call schedules
- F. Group members can avoid tasks, which are nearing SLA breach
Answer: A,B,C,E
NEW QUESTION 97
What is (are) best practice(s) regarding users/groups/roles? Choose 2 answers
- A. You should never assign roles to groups.
- B. You should add users to groups
- C. You should assign roles to groups
- D. You should assign roles to users.
Answer: B,C
NEW QUESTION 98
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables?
- A. Service Catalog variables are global by default
- B. Service Catalog variables cannot affect the order price
- C. Service Catalog variables can only be used in Record Producers
- D. Service Catalog variables can only be used in Order Guides
Answer: A
NEW QUESTION 99
UI Action can prompt that an Incident has been successfully submitted.
- A. True
- B. False
Answer: A
NEW QUESTION 100
Access Control rules may provide access security for which of the following database objects?
- A. For a specific row, column, or table
- B. For specific groups
- C. For a specific CMDB Configuration item
- D. For a specific role, group, or user
Answer: C
NEW QUESTION 101
What is the name of the conversational bot platform that provides assistance to help users obtain information,
make decisions, and perform common tasks?
- A. live Feed
- B. Virtual Agent
- C. Connect Chat
- D. Answer Agent
Answer: B
NEW QUESTION 102
What are the steps for applying an update set to an instance?
- A. Retrieve, Assess, Apply
- B. Get, Test, Push
- C. Specify, Transform, Apply
- D. Pull, Review, Push
- E. Retrieve, Preview, Commit
Answer: E
NEW QUESTION 103
What is a schema map?
- A. A schema map enables administrators to define records from specific tables as trouble sources for
Configuration Items - B. A schema map displays the details of tables and their relationships in a visual manner, allowing
administrators to view and easily access different parts of the database schema - C. A schema map graphically organizes the visual task boards for the CMDB
- D. A schema map graphically displays the Configuration Items that support a business service
Answer: B
NEW QUESTION 104
What is a Dictionary Override?
- A. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
- B. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
- C. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
- D. A Dictionary Override sets field properties in extended tables
Answer: D
NEW QUESTION 105
Which are valid Service Now User Authentication Methods? (Choose three.)
- A. XML feed
- B. FTP authentication
- C. Local database
- D. SSO
- E. LDAP
Answer: C,D,E
NEW QUESTION 106
Which tool should be used to populate commonly used fields in a form?
- A. Template
- B. Formatter
- C. Reference Qualifier
- D. Assignment Rule
Answer: A
NEW QUESTION 107
Knowledge articles within a knowledge base are grouped by category.
- A. True
- B. False
Answer: A
NEW QUESTION 108
What is the definition of a group?
- A. A department
- B. A collection of subject matter experts
- C. A team of users
- D. A collection of users
- E. An escalation pod
Answer: C
NEW QUESTION 109
Which tool is used for creating dependencies between configuration items in the CMDB?
- A. CI Relationship Editor
- B. CMDB Builder
- C. CI Service Manager
- D. Cl Class Manager
Answer: D
Explanation:
Explanation/Reference:
NEW QUESTION 110
Which field (or fields) is used as a unique key during imports?
- A. Sys IDs
- B. Coalesce Fields
- C. Match Fields
- D. Key Fields
Answer: B
NEW QUESTION 111
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