(PDF) SAP Certified Application Associate C-C4H510-04 Exam and Certification Test Engine
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SAP C-C4H510-04 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Maintenance Plan < 8% | Explain Maintenance Plan & its usage in Service Tickets |
| Reporting < 8% | Leverage MS Excel with SAP Cloud for Customer reports, and identify different components of custom reports and interactive dashboards. |
| Data Management 8% - 12% | Use data migration templates, troubleshoot data migration issues and understand mass data maintenance. Describe the SAP pre-packaged integration scenarios and optimal project management practices related to system integration. |
| Service Elements and Notification 8% - 12% | Setup Service Levels, Categories and define Work Distribution rules for Service Process. Set up a notification process and configure conditions and actions for workflows. |
| Personalization and Extensibility < 8% | Identify how to use personalization and extensibility, including mashups and custom business objects. |
| Service Objects > 12% | Explain Registered Products & their usage in Service Tickets. Explain Installed Base & its usage in Service Tickets. Explain Warranty Management & its usage in Service Tickets. |
| Communication Channel and Knowledge Base 8% - 12% | Communication channels for Service Tickets. Knowledge Base in SAP Service Cloud. |
| User Management 8% - 12% | Perform tasks associated with the maintenance of employees, business roles and users, as well as set up data restrictions. |
| Basic Setup Settings 8% - 12% | Identify standard implementation methodologies used by SAP for SAP Cloud for Customer implementations. Identify fine-tuning timeline and dependencies in the context of the overall project plan, and the ways to tailor the solution by checking and adjusting the predefined settings to meet the customer’s business requirements. |
| Contracts and Case Management < 8% | Explain Contracts & Case Management in Service Tickets. |
| Service Business Process 8% - 12% | Identify the different Service Processes and their capabilities. Explain Time Recording and Fulfillment in Service Tickets. |
NEW QUESTION 41
A maintenance plan is created with the condition "Every 5 weeks". Based on this condition, a ticket is created on March 1, but ticket processing is delayed. Which option should you enable on the ticket template to avoid creation of multiple tickets?
- A. Consider maintenance plan condition
- B. Consider contract status
- C. Consider ticket resolved on date
- D. Consider delay
Answer: C
NEW QUESTION 42
What types of mashups are available in SAP Service Cloud? Note: There are 2 correct Answers to this question.
- A. HTML mashups
- B. ABAP mashups
- C. URL mashups
- D. Internal mashups
Answer: A,C
NEW QUESTION 43
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct Answers to this question.
- A. Create knowledge base articles in SAP Service Cloud.
- B. Integrate with MindTouch.
- C. Choose the correct SAP Jam group in the knowledge base configuration settings.
- D. Configure the relevant question in scoping.
Answer: C,D
NEW QUESTION 44
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct Answers to this question.
- A. Service Category
- B. Ticket Type
- C. Ticket Priority
- D. Installed Base
- E. Ticket ID
Answer: A,B,C
NEW QUESTION 45
You plan a product recall with the help of automatically generated tickets. Which tool do you use?
- A. Maintenance plan
- B. Ticket routing rules
- C. Realignment runs
- D. Activity planner
Answer: A
NEW QUESTION 46
Which business function in the account master will block the release of quotes to SAP S/4HANA?
- A. Sales support block
- B. Credit limit check
- C. Delivery block
- D. Prospect
Answer: D
NEW QUESTION 47
You have configured the Service Level Agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for that? Note: There are 2 correct Answers to this question.
- A. The system background job for SLA determination runs every 30 minutes and has not been executed yet.
- B. The question related to SLAs must be activated in project scoping.
- C. The determination rules have been configured, but not activated.
- D. A workflow rule has to be scheduled to trigger the determination.
Answer: B,C
NEW QUESTION 48
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct Answers to this question.
- A. Service organization
- B. Territory
- C. Skills
- D. Measurement and reading
Answer: A,B
NEW QUESTION 49
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note:
There are 2 correct Answers to this question.
- A. Working calendar
- B. Operating hours
- C. Service contract
- D. Maintenance plan
Answer: A,B
NEW QUESTION 50
Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?
- A. Countries, workflow rules, integrations
- B. Countries, business processes, business users
- C. Countries, business processes, integrations
- D. Countries, data workbench, form templates
Answer: C
NEW QUESTION 51
Which data is bidirectionally synchronized between SAP Service Cloud and SAP Field Service Management?
- A. Tickets or Service Call
- B. Products
- C. Employees
- D. Accounts
Answer: A
NEW QUESTION 52
What objects can be used to define work distribution rules? Note: There are 2 correct Answers to this question.
- A. Incidents
- B. Service agents
- C. Territories
- D. Employees
Answer: C,D
NEW QUESTION 53
Which of the following elements needs to be activated in the scoping? Note: There are 2 correct Answers to this question.
- A. Sales Contact
- B. Service Contract Management
- C. Registered Products and Installed Bases
- D. Service Notification
Answer: B,C
NEW QUESTION 54
You set up an e-mail channel to process incoming tickets and create new customers for unknown senders. Which action should you take if you would rather route unknown senders to a common inbox (Unassociated E-Mails)?
- A. Switch from channel direction inbound to outbound.
- B. Switch from channel type B2C to B2B.
- C. Switch from channel direction outbound to inbound.
- D. Switch from channel type B2B to B2C.
Answer: C
NEW QUESTION 55
Which service objects can you assign to an installed base? Note: There are 2 correct Answers to this question.
- A. Maintenance plan
- B. Visit
- C. Contract
- D. Ticket
Answer: A,C
NEW QUESTION 56
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