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Instant Download Avaya : 7391X Questions & Answers as PDF & Test Engine

7391X
  • Exam Code: 7391X
  • Exam Name: Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
  • Updated: Sep 17, 2026
  • No. of Questions: 80 Questions and Answers
  • Download Limit: Unlimited
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  • Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager.
  • Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces.
  • Describe Avaya's call center applications used with Avaya Aura Call Center Elite.
  • Create and test call vectors.
  • Review primary call center components, concepts, and terms.
  • Demonstrate how to perform an initial call center configuration.

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21553

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The Avaya Aura Call Center Elite and Call Center Elite Multichannel Implementation certification path includes only one 7391X certification exam.

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Avaya 7391X Exam Syllabus Topics:

SectionObjectives
Variable Vectors- Advanced vectoring
  • 1. Vector variables
  • 2. Enhanced vector commands
  • 3. Testing and troubleshooting
Avaya Aura Call Center Elite Hardware Components- Required system components
  • 1. Server and hardware requirements
  • 2. System deployment components
  • 3. Call Center Elite architecture
Dialing and Routing Calls- Call routing configuration
  • 1. Hunt groups
  • 2. Announcements
  • 3. Dial plan configuration
  • 4. Routing methods
Network Routing- Distributed call center routing
  • 1. Network call routing
  • 2. Reporting capabilities
  • 3. Best Service Routing
Avaya Aura Media Server and Announcements- Media services
  • 1. Prompt management
  • 2. Audio announcements
  • 3. Media Server configuration
Communication Manager Features- Call center functionality
  • 1. Expert Agent Selection
  • 2. Licensed feature activation
  • 3. ACD features
Call Vectors- Vectoring fundamentals
  • 1. Call flow design
  • 2. Queue management
  • 3. Vector commands
Call Center Elite Multichannel- Multichannel implementation
  • 1. Database configuration
  • 2. Channel integration
  • 3. Installation prerequisites
  • 4. Alarm and notification management

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