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Cisco 820-421 Exam Syllabus Topics:

Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. Which two items are described as part of a business scenario? (Choose two.)

A) A step-by-step description of a business event
B) Changes in technologies over the past year
C) A crisp description in business and architectural terms
D) Job history of key management personnel

2. Which is true of a Business Motivation Model?

A) It describes influences that are behind customer priorities and operating activities
B) It compares the priorities across levels of the customer organization
C) It requires that you understand the customer's bonus plan for executives
D) It includes detailed financial goals for the customer

3. Which is the most effective way to assess sales team benefits from an enhanced wireless and security infrastructure?

A) Interview a random set of users, and ask for their informal estimate of time savings.
B) Analyze the work patterns for the top 15% of users according to network access volume.
C) Ask the sales leader to define the productivity improvement gain they need to gain support for a business case.
D) Follow a structured evaluation plan to capture data on productivity, effectiveness, and improved controls.

4. What is the reason for identifying business case dependencies?

A) They are most likely to help you propose and defend solutions with larger customer investments
B) To improve alignment between the customer IT organization and business units
C) Customer business executives expect Cisco to minimize the actions their teams are required to execute
D) To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled

5. Which of the following can best help you establish credibility with a customer executive?

A) Describe the benefits of Cisco's approach to customer support
B) Ask informational questions about industry trends
C) Demonstrate awareness and interest in learning more about the company's priorities and published financials
D) Talk a lot about your product's new features

Solutions: