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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
| Genesys Cloud Platform Fundamentals | - Core platform architecture and components - Multitenant cloud environment overview |
| User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
| Integrations and Data Actions | - Data Actions and API-based workflows - External system integration concepts |
| Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Question 1
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
A. Make sure you name the document in a way that is easy to search for.
B. Add meaningful tags to the document.
C. Number the documents in such a way that this one appears at the top of the list.
D. Add a priority of "high" to this document.
Question 2
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
A. Admin > Account Settings > Organization Settings > Settings
B. Admin > Account Settings > Organization Settings
C. Admin > Account Settings > Organization
Question 3
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
A. Use the Make Call button.
B. Use the built-in Dialpad.
C. Use the .NET Client.
D. Use the Call History.
Question 4
To assign extensions to users, you must first
A. Buy the extension number from the carrier.
B. Add the extension to the dial plan.
C. Create a pool of extensions.
D. Assign the extension to the user's phone.
Question 5
What type of trunk would you configure to connect to AudioCodes phones?
A. WebRTC phone trunk
B. Phone trunk
C. External trunk
D. Network interface trunk
Solutions:
| Question 1 Answer: B | Question 2 Answer: A | Question 3 Answer: B,D | Question 4 Answer: C | Question 5 Answer: B |
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