Online Questions - Valid Practice To your GCP-GC-IMP Exam (Updated 52 Questions)
Practice To GCP-GC-IMP - Remarkable Practice On your Genesys Cloud Certified Professional - Implementation Exam
NEW QUESTION 23
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)
- A. You must have Admin rights for Genesys Cloud
- B. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
- C. You must know what groups to create for the new location.
- D. You must have images of all the users located at the new location.
- E. You must have the basic profile data for the users at the new location.
Answer: A,B
NEW QUESTION 24
What type of trunk would you create to connect to an AudioCodes Mediant gateway?
- A. WebRTC phone trunk
- B. External trunk
- C. Network interface trunk
- D. SIP phone trunk
Answer: D
NEW QUESTION 25
Select the Access level permission types for workspace membership. (Choose three.)
- A. Write Only
- B. Read Only
- C. Partial
- D. Full Access
- E. Collaborator
- F. Contributor
Answer: B,D,F
NEW QUESTION 26
Which statement is true regarding chat rooms in Genesys Cloud?
- A. Administrators assign people to rooms.
- B. There is a maximum of 50 users to a room.
- C. Notifications can be turned off per room.
- D. You must have the room_user permission to use rooms.
Answer: C
NEW QUESTION 27
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
Answer: B
NEW QUESTION 28
Which protocol is used for transporting Digitized Audio?
- A. RTP
- B. UDP
- C. SIP
- D. TCP
Answer: B
NEW QUESTION 29
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- B. Designated Contacts provide the first level of support for their organization.
- C. Designated Contacts are the only people within an organization with access to the Resource Center.
- D. Designated Contacts are the only people within the organization who may contact and work with support.
- E. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
Answer: A,B,D
NEW QUESTION 30
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts provide the first level of support for their organization.
- B. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- C. Designated Contacts are the only people within the organization who may contact and work with support.
- D. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- E. Designated Contacts are the only people within an organization with access to the Resource Center.
Answer: A,C,E
NEW QUESTION 31
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. All participants, except the initiator, must click on the Join button in the chat view.
- B. Participants automatically placed in the video chat when clicking on the chat room.
- C. All participants must click on the Join button in the video chat view.
- D. Other participants must also click on the Open video call icon.
Answer: C
NEW QUESTION 32
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that is not accessible to the public Internet.
- B. A network segment that has access to your internal LAN.
- C. A network segment connected directly to Customer Care.
- D. A network segment that has outbound access to the public Internet.
Answer: D
NEW QUESTION 33
What are two methods for creating a conference call in Genesys Cloud?
- A. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
- B. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- C. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
- D. Have all attendees call you. When all calls are active, click the Start Conference button.
Answer: C
NEW QUESTION 34
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Admin
- C. Documents
- D. Chat Icon
Answer: C
NEW QUESTION 35
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. TCP
- B. UDP
- C. The default protocol
- D. SIP
- E. TLS
Answer: A,B,E
NEW QUESTION 36
What are the operating systems available for Genesys Cloud mobile applications? (Choose two.)
- A. Windows 10 mobile
- B. Blackberry OS
- C. Android
- D. EOS
- E. IOS
Answer: C,E
NEW QUESTION 37
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Drag and Drop
- C. Attach Button
- D. Add web links
Answer: A
NEW QUESTION 38
You just added 53 employees to Genesys Cloud. John Camper emailed you to say that everyone around him received an invitation email to Genesys Cloud, but he didn't. You want John to be able to use the features and functions of Genesys Cloud. What can you do to provide Jonn with his login credentials? (Choose two.)
- A. Resend the invite.
- B. Reset John's password and let him know the password to log in with.
- C. Tell John to be patient and wait for the email to arrive.
- D. Add John to Genesys Cloud again so that a new invitation will be generated.
- E. Submit a ticket to Genesys Cloud support.
Answer: A,D
NEW QUESTION 39
Calling Name and Address can be overridden.
- A. True
- B. False
Answer: A
NEW QUESTION 40
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A. SIP Access Control
- B. Availability
- C. Calling
- D. Outbound
Answer: A
NEW QUESTION 41
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