[2022] GCP-GC-IMP PDF Questions - Perfect Prospect To Go With Lead2Passed Practice Exam
Genesys GCP-GC-IMP Pdf Questions - Outstanding Practice To your Exam
NEW QUESTION 27
You want to have a video chat with Jill and Amelia in the Kayak Guides room. You have clicked on the Open video call icon to initiate the video chat. What else must happen next for the video chat to work?
- A. All participants, except the initiator, must click on the Join button in the chat view.
- B. Other participants must also click on the Open video call icon.
- C. Participants automatically placed in the video chat when clicking on the chat room.
- D. All participants must click on the Join button in the video chat view.
Answer: D
NEW QUESTION 28
What additional functionality does Communicate brings to Genesys Cloud?
- A. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
- B. Knowledge base features, such as FAQs and Communities.
- C. Call center features such as ACD and scripting.
- D. Directory capabilities, such as advanced search, profiles, and keyword searching.
Answer: B
NEW QUESTION 29
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that has access to your internal LAN.
- B. A network segment connected directly to Customer Care.
- C. A network segment that has outbound access to the public Internet.
- D. A network segment that is not accessible to the public Internet.
Answer: C
NEW QUESTION 30
You can select multiple files to upload into a workspace in the Documents feature.
- A. False
- B. True
Answer: B
NEW QUESTION 31
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
- A. The profile information can be used to keep LinkedIn information updated.
- B. When employees have free time, they can review biographies of their peers.
- C. The education information can be verified against the human resources database.
- D. Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
Answer: D
Explanation:
Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information.
NEW QUESTION 32
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view protocol capture logs but not media capture logs.
- C. You cannot view either type of log file.
- D. You can view both protocol and media capture logs.
Answer: A,D
NEW QUESTION 33
You have just added a new document to Genesys Cloud so that everyone within the organization can access it when needed. What must you do to ensure that users can find the document when they want to access it?
- A. Add meaningful tags to the document.
- B. Make sure you name the document in a way that is easy to search for.
- C. Number the documents in such a way that this one appears at the top of the list.
- D. Add a priority of "high" to this document.
Answer: A
NEW QUESTION 34
You must define the phone configuration in Genesys Cloud to associate with a physical phone. What binds the phone's settings in Genesys Cloud to a physical phone?
- A. The phone model
- B. The Base Settings
- C. The phone name
- D. The Hardware ID (MAC address)
Answer: B
NEW QUESTION 35
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A. Outbound
- B. Availability
- C. SIP Access Control
- D. Calling
Answer: C
NEW QUESTION 36
When you configure to place a call outside the contact center, is it possible for you to assign a default country code?
- A. No
- B. Yes
Answer: B
NEW QUESTION 37
How many types of groups are there by default?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 38
Which statements are true regarding the role of Designated Contacts? (Choose three.)
- A. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
- B. Designated Contacts are the only people within an organization with access to the Resource Center.
- C. Designated Contacts are the only people within the organization who may contact and work with support.
- D. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
- E. Designated Contacts provide the first level of support for their organization.
Answer: B,C,E
NEW QUESTION 39
Where should the WAN interface of the Edge appliance connect?
- A. A network segment that has access to your internal LAN.
- B. A network segment connected directly to Customer Care.
- C. A network segment that has outbound access to the public Internet.
- D. A network segment that is not accessible to the public Internet.
Answer: C
Explanation:
Reference:
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NEW QUESTION 40
How do you represent your organization when you contact the Genesys Cloud support team?
- A. ID
- B. Organization ID
- C. Agent Name
- D. Company Name
Answer: A
NEW QUESTION 41
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Admin
- C. Documents
- D. Chat Icon
Answer: B
NEW QUESTION 42
How many categories of routing are there in a Call Route under the Call Routing page?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
NEW QUESTION 43
Where can you find people in your organization and add external contacts to the organization?
- A. Activity
- B. Directory
- C. Documents
- D. Location
Answer: B
NEW QUESTION 44
You must work closely withbefore completing configurations for external SIP trunks.
- A. The Resource Center
- B. Your designated contact
- C. Genesys
- D. Your carrier
Answer: D
NEW QUESTION 45
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Create a Site
- B. Configure the Edge Connectors
- C. Associate the network interface
- D. Create an Edge Group
- E. Assign the Edge to a Site
- F. Configure a trunk
- G. Authenticate the Edge
Answer: F
NEW QUESTION 46
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Online Questions - Outstanding Practice To your GCP-GC-IMP Exam: https://www.lead2passed.com/Genesys/GCP-GC-IMP-practice-exam-dumps.html
