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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. What is true about HP Custom Contractual Services?

A) The HP Custom Contractual Services can only be defined as one Service Level Agreement.
B) HP Custom Contractual Services can provide special payment terms or conditions (leasing, penalties,
etc.).
C) HP Custom Contractual Services are linked to one hardware serial number.
D) HP Custom Contractual Services requires payment made as one up-front cost for a multi-years
engagement.

2. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?

A) Wider page array
B) Wider geographic coverage
C) Extended business hours
D) Market recognition

3. A customer has set aside a budget to cover replacement and maintenance of their printing and PC
hardware. They are interested in contracting with a hardware manufacturer for services because their IT
department does not have adequate resources to cover PPS Services.
The contract would include the following provisions:
1 . Standard delivery requirements
2 . Multi-vendor repair services
3 . Multi-year contract
4 . Quarterly payment
Which offer best matches this customer's needs?

A) HP Custom Contractual Services
B) HP Standard Contractual Services
C) HP Accidental Damage Protection
D) HP Care Pack Services

4. Which HP Care Pack Services option is considered a Risk Mitigation service?

A) Offsite Repairs
B) Asset Tagging
C) Printer and Accessory Installation
D) PC Tracking and Recovery

5. When do HP Post Warranty Care Pack Services need to be registered?

A) within 90 days after the purchase of the hardware
B) within 10 days after the purchase of the hardware
C) within 10 days after purchasing the care pack
D) within 30 days after the expiration of the warranty

Solutions: