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C2010-656
  • Exam Code: C2010-656
  • Exam Name: IBM SmartCloud Control Desk V7.5 Service Request Management Implementation
  • Updated: Sep 18, 2026
  • No. of Questions: 120 Questions and Answers
  • Download Limit: Unlimited
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IBM C2010-656 Exam Syllabus Topics:

SectionObjectives
Integration and Extensions- External system integration
  • 1. ITSM tool integration
    • 2. LDAP and authentication integration
      Service Request Lifecycle Management- Request creation and fulfillment processes
      • 1. Fulfillment workflow design
        • 2. Request submission and classification
          Service Request Management Architecture- IBM SmartCloud Control Desk architecture overview
          • 1. Service catalog structure and offerings
            • 2. Service Desk components and integration points
              Configuration and Administration- Service catalog configuration
              • 1. Catalog deployment and updates
                • 2. Offerings and catalog management
                  - Security and role configuration
                  • 1. User roles and access control

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