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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

Question 1

A good way to apply the ITIL guiding principle 'keep it simple and practical' is to:

A. Understand that fast does not mean incomplete
B. Communicate so that the audience will hear
C. Adopt a practice which is easy to follow
D. Re-use nothing from the current state

Question 2

An IT support engineer assisting a user in configuring their laptop is an example of which concept?

A. Access to resources
B. Service actions
C. Sustainability
D. Transfer of goods

Question 3

What does the ITIL Guiding Principle 'think and work holistically' emphasize?

A. Considering all components of the service value system when making decisions
B. Automating repetitive and manual tasks
C. Assigning responsibility for improvements to a single team
D. Ensuring all activities result in value creation for the stakeholders

Question 4

Which two practices interact the MOST with the service desk practice?

A. Incident management and service request management
B. Change enablement and incident management
C. Deployment management and change enablement
D. Service request management and deployment management

Question 5

Which value chain activity ensures a shared understanding of the current status and required direction for all products and services?

A. Deliver and support
B. Design and transition
C. Plan
D. Improve

Solutions: