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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| Topic 2: ITIL Guiding Principles | 15-19% | - Focus on value - Keep it simple and practical - Optimize and automate - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback - Start where you are |
| Topic 3: ITIL Service Management Framework | 2-4% | - ITIL guiding principles - ITIL service value system (SVS) - The four dimensions of service management |
| Topic 4: ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - The service value chain - Interaction between the service value chain and the guiding principles |
| Topic 5: ITIL Practices | 34-38% | - General management practices - Service management practices - Technical management practices |
| Topic 6: The Four Dimensions of Service Management | 13-17% | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Which governance activity is focused on ensuring adherence with policies and strategic direction?
- A. Monitor
- B. Evaluate
- C. Direct
- D. Discover
Correct Answer: A 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
Which activity focuses on securing and allocating necessary resources efficiently?
- A. Deliver
- B. Build
- C. Acquire
- D. Discover
Correct Answer: C 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
- A. Partners and suppliers
- B. Capability assessment and development
- C. General information
- D. Organizations and people
Correct Answer: D 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
Where are the details of the required performance outcomes of a service defined?
- A. Service components
- B. Service requests
- C. Service offerings
- D. Service level agreements
Correct Answer: D 🗳️
Which element of the operating model refers to third parties contributing to value creation activities?
- A. Partners and suppliers
- B. Value streams and processes
- C. Value chain
- D. Organizations and people
Correct Answer: A 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
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