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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to ITIL | 2-4% | - Key concepts of service management - Purpose of the ITIL Foundation qualification |
| Topic 2: ITIL Guiding Principles | 15-19% | - Focus on value - Keep it simple and practical - Optimize and automate - Collaborate and promote visibility - Think and work holistically - Progress iteratively with feedback - Start where you are |
| Topic 3: ITIL Service Management Framework | 2-4% | - ITIL guiding principles - ITIL service value system (SVS) - The four dimensions of service management |
| Topic 4: ITIL Service Value System | 13-17% | - Inputs, outputs, and activities of the service value chain - The service value chain - Interaction between the service value chain and the guiding principles |
| Topic 5: ITIL Practices | 34-38% | - General management practices - Service management practices - Technical management practices |
| Topic 6: The Four Dimensions of Service Management | 13-17% | - Partners and suppliers - Value streams and processes - Organizations and people - Information and technology |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
1. Which governance activity is focused on ensuring adherence with policies and strategic direction?
A) Monitor
B) Evaluate
C) Direct
D) Discover
2. Which activity focuses on securing and allocating necessary resources efficiently?
A) Deliver
B) Build
C) Acquire
D) Discover
3. Which aspect of an Official ITIL Practice Guide describes the roles, competencies, and responsibilities needed for a specific practice?
A) Partners and suppliers
B) Capability assessment and development
C) General information
D) Organizations and people
4. Where are the details of the required performance outcomes of a service defined?
A) Service components
B) Service requests
C) Service offerings
D) Service level agreements
5. Which element of the operating model refers to third parties contributing to value creation activities?
A) Partners and suppliers
B) Value streams and processes
C) Value chain
D) Organizations and people
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: A |
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