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SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is SAP Solution Manager Enterprise Edition? (Choose two)

A) An enablement program for SAP partners
B) A comprehensive view on a project/release plan with all quality gates and their associated activities
C) An enablement program for SAP customers
D) A platform for realizing the value of SAP Enterprise Support

2. What is a work center in the SAP Solution Manager? (Choose two)

A) A tailored and role-based user environment
B) Software to monitor SAP systems
C) A web-based access point to enhance support functions enablement
D) A user community

3. How can you setup SAP EarlyWatch Alert?

A) Connecting to SAP Service Marketplace and setting up the parameters
B) Using SMSY transaction to create your logical components first, if this is not already done
C) Connecting to SAP Service Marketplace and defining your landscape
D) Using SMSY transaction to activate a pre-defined SAP EarlyWatch Alert

4. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Try to guess what the customer might want to have.
B) Get confirmation from the customer that your interpretation of the message is correct.
C) Contact the customer to define the missing information.
D) Send notes to customer based on your assumptions.

5. You receive a customer message where several issues are reported.
What will be your next step?

A) Ask the customer to create one message per issue.
B) Solve all issues in the message, because it is beneficial for customers to report several issues in one message.
C) Start message processing without contacting the customer.
D) Ask your colleagues for processing this message.

Solutions: