[2023] Use Valid Exam Field-Service-Consultant by Lead2Passed Books For Free Website
Free Field Service Lightning program Field-Service-Consultant Official Cert Guide PDF Download
Salesforce Field-Service-Consultant Exam Syllabus Topics:
| Topic | Details |
|---|---|
| Topic 1 |
|
| Topic 2 |
|
| Topic 3 |
|
| Topic 4 |
|
| Topic 5 |
|
| Topic 6 |
|
NEW QUESTION 53
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.
- A. Scheduling
- B. Knowledge Base
- C. Adjust Scheduling Policy
- D. Dispatching
- E. Customer Entitlements
Answer: B,C,D
NEW QUESTION 54
A financial strvicts customtr wants to send emails to customers who log in for the first time on a new IP. The message should be deployed as fast as possible due to its sensitive content. The message contains Information related to the login IP.
What should a consultant recommend to deploy the email?
- A. Inject the subscriber into a Journey.
- B. Execute a Triggered Emails Interaction.
- C. Use a User-Initiated Emails Interaction.
- D. Use the Transactional Messaging API.
Answer: D
NEW QUESTION 55
Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?
- A. Define Same Resource and Same Start dependencies.
- B. Define a Start After Finish dependency.
- C. Define a Same Start dependency.
- D. Define Start After Finish and Same Day dependencies.
Answer: D
NEW QUESTION 56
When completing a Work Order in the field, the Technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signature capture?
- A. Create a Flow that adds two Signature Blocks when the Service Report is generated,
- B. Create two Service Reports and add one Signature Block to each Report.
- C. Create relevant Signature Types and add Signature Blocks to the Service Report Template.
c. Create two custom fields for the Service Appointment and use Flows to capture each signature.
Answer: C
NEW QUESTION 57
Which two scenarios are fully supported by Maintenance Plans?
Choose 2? answers
- A. Quarterly sales visits to a customer
- B. Site inspections during the first week of the "year
- C. Weekly recurring appointments at 8:00 AM
- D. Appointments on the first Tuesday of the month
Answer: C,D
NEW QUESTION 58
In the dispatch Console, when viewing the Map, which three data elements can be presented to the Dispatcher? Choose 3 answers
- A. Resource's Home Base
- B. Service Appointment Dependencies
- C. Google Traffic Data
- D. Resource's Travel Speed
- E. Service Appointments
Answer: A,C,E
NEW QUESTION 59
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)
- A. Site Details
- B. Contact
- C. Asset History
- D. Address
- E. Product Catalog
Answer: A,B,D
NEW QUESTION 60
A technician reported that the travel time calculated between appointments is often two short because job delays throughout the day.
Which setting should a consultant consider to improve travel time accuracy?
- A. Street level routing, Default travel speed
- B. Travel speed unit, actual travel time
- C. Estimated travel time, minimize travel
- D. Minimum grade, default operating hour
Answer: A
NEW QUESTION 61
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?
- A. Create a work order and work order line
- B. Create a product request and product request line item
- C. Create return order and return order line item
- D. Create a return order and relate it to the product
Answer: C
NEW QUESTION 62
Universal Containers (UC) uses Service Contract based Entitlements to determine their Service Level Agreements. UC would like to track adherence to Service Contract SLAS. Where would UC apply an Entitlement record to track the specific Service Contract SLAS?
- A. Account
- B. Work Order Line Items
- C. Service Contract
- D. Work Order
Answer: A
NEW QUESTION 63
when completing a work order in the field, the technician needs to capture two signatures to ensure compliance.
Which steps are needed to configure the signatures capture?
- A. create two service reports and add one signature block to each
- B. create relevant signature types and add signature blocks to the service report template.
- C. create a flow that adds tow signature blocks when the service report is generated
- D. create two costume fields for the service appointment and use flows to capture each signature
Answer: B
NEW QUESTION 64
universal container technicians have 12 mandatory company holidays each calendar year. Technician need view all of their absence records at once Which two applications should a consultant recommend to meet this requirement?
Choose 2 answers
- A. Salesforce browser-based applications
- B. Field service lightning mobile applications
- C. Custom mobile applications
- D. Salesforce mobile applications
Answer: A,B
NEW QUESTION 65
Universal containers just started its field service implementation and is configuring service territories and locations. Need to be associated to territories.
In which two ways should the consultant show this relationship?
Choose 2 answers
- A. create the service territory location as a location lookup field.
- B. add the service territory location related list on the location page layout
- C. create the service territory location as a service territory lookup field.
- D. add the service territory location related list on the service territory page layout
Answer: B,D
NEW QUESTION 66
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?
- A. Use Products and Product Families.
- B. Use Work Orders and define a hierarchy.
- C. Use Orders and Order Products.
- D. Use Assets and define a hierarchy.
Answer: C
NEW QUESTION 67
Universal Containers wants Field Technicians to capture customer authorization via a signature through Salesforce mobile app.
What should a Consultant recommend?
- A. Create a Checkbox on the Service Appointment that will capture the customer's Authorization.
- B. Create a custom text field to capture the customer's signature on Salesforce mobile app.
- C. Create a Quick Action on the Service Appointment to launch a Visualforce signature page.
- D. Create an Approval Process from the Service Appointment for the customer's Authorization.
Answer: A
NEW QUESTION 68
Universal Containers wants to monitor Customer Satisfaction (CSAT) after a Work Order is complete. How can CSAT information be collected?
- A. Install the Survey Snap-in for CSAT capture.
- B. Add the CSAT Visualforce page to the Work Order.
- C. Install an AppExchange Package.
- D. Enable the CSAT Quick Action for Work Orders.
Answer: C
NEW QUESTION 69
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Assigned Resources, Qwner of Service Appointment and members of User Territory
- B. Assigned Resources, Owner of Service Appointment and members of Service Territory
- C. Owner of Service Appointment and members of Service Territory
- D. wner of Service Appointment and members of User Territory
Answer: D
NEW QUESTION 70
Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?
- A. Update the Work Order and its associated parent Account.
- B. Update the Case Feed and tag the associated Service Representative.
- C. Update the Service Appointment and its associated parent record.
- D. Update the Work Order Line Item and its associated parent Asset.
Answer: D
NEW QUESTION 71
An extreme whether situation impacts both the volume of work and number of available resources at universal container Which approach should a consultant recommend to realign available resources with?
open work?
- A. Resource Schedule optimization
- B. Global optimization
- C. Customer first scheduling
- D. Emergency scheduling
Answer: D
NEW QUESTION 72
......
Salesforce Field-Service-Consultant Official Cert Guide PDF: https://www.lead2passed.com/Salesforce/Field-Service-Consultant-practice-exam-dumps.html
Exam Field-Service-Consultant: Salesforce Certified Field Service Consultant - Lead2Passed: https://drive.google.com/open?id=1ubryefW8pHFChIDnF3t5QrwJblx5LBPN
