Field-Service-Consultant by Salesforce Actual Free Exam Questions And Answers [UPDATED 2023]
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Salesforce Field-Service-Consultant certification exam is designed for professionals who work in the field service industry and have experience with Salesforce's Field Service Lightning product. Salesforce Certified Field Service Consultant certification validates the knowledge and skills required to design and implement field service solutions using Salesforce's technology.
Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is an extensive examination for experts who want to establish their careers in the field of Salesforce service delivery. Field-Service-Consultant exam is designed specifically to validate one's skills and knowledge in the field of field service management. Salesforce Certified Field Service Consultant certification exam is ideal for consultants and other professionals who deal with the installation, setup, and configuration of Salesforce Field Service.
Salesforce Certified Field Service Consultant certification offers numerous benefits for individuals seeking a career in the field service management industry. By earning this certification, individuals demonstrate their ability to design field service solutions that enable organizations to maximize their efficiency and productivity. Overall, this certification provides individuals with a competitive advantage in the job market and validates their expertise in Salesforce Field Service management.
NEW QUESTION # 62
Universal Containers wants to provide Dispatchers with Account and Asset details when they hover over each Service Appointment. How should a Consultant recommend implementing this feature?
- A. Create CSS in the Dispatcher's Console.
- B. Add Fields on the Page Layout.
- C. Use Lookup Fields.
- D. Configure Field Sets on the Service Appointment.
Answer: D
NEW QUESTION # 63
To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse?
Choose ? answers
- A. Product Receipt
- B. Product Transfer
- C. Return Order
- D. Work Order
Answer: A,C
NEW QUESTION # 64
Universal containers (UC) wants to standardize the process that process that agents use to create and maintain work orders which will help new agents ramp up more quickly and improve data quality and consistency. UC wants key fields, agent instructions and best practices displayed at each step of the Service process on the work order.
What should the consultant implement to meet this requirement?
- A. Enable path for work orders.
- B. Add compact layouts to work orders.
- C. Enable knowledge on work orders.
- D. Add a lightning component to work orders.
Answer: C
NEW QUESTION # 65
Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers
- A. Add service reports templates to the appropriate repair work type
- B. Generate service in the organization's default language
- C. Send a feedback survey to the customer when a service appointment is completed
- D. Configure signature blocks for service report templates
Answer: A,D
Explanation:
Explanation
Service reports are documents that summarize the details and outcomes of a service appointment such as work performed, products consumed, customer feedback, etc.[25]. Configuring signature blocks for service report templates allows capturing customer signatures as proof of job completion before generating invoices[26].
Adding service report templates to the appropriate repair work type allows automatically generating service reports based on the work type of the service appointment[27]. Generating service in the organization's default language would not verify that a repair job has been completed to the customer satisfaction. Sending a feedback survey to the customer when a service appointment is completed would not ensure that an invoice can be generated. References:
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_signature_blocks.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_service_reports_work_types.htm&type=5
NEW QUESTION # 66
Universal Containers wants to assign Service Appointment based on the Polygon of the child service territory in the hierarchy.
How should a Consultant assign Service Appointments to the Polygon?
- A. Set the Territory Assignment Policy to the Lowest Level.
- B. Set the Polygon Assignment Policy to the Highest Level.
- C. Set the Polygon Assignment Policy to the Lowest Level.
- D. Set the Territory Assignment Policy to the Highest Level.
Answer: A
NEW QUESTION # 67
Northern Trail Outfitters (NTO) wants to use crews to service its customers. NTO's consultant recommends using the Crew Management tool to create and maintain the crews, and indicates that access to the tool is given via a permission set.
Which two permission sets should give a user access to the Crew Management tool?
Choose ? answers
- A. FSL Agent Permissions
- B. FSL Resource Permissions
- C. FSL Dispatcher Permissions
- D. FSL Admin Permissions
Answer: C,D
NEW QUESTION # 68
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service.
How should a Consultant recommend UC handle unplanned service during times of severe weather?
- A. Configure a new Service Level for immediate assignment.
- B. Postpone all lower-priority jobs and extend Due Dates.
- C. Manually flag Service Appointments as "In Jeopardy" due to weather.
- D. Configure an Emergency Policy and use the Emergency Wizard.
Answer: D
Explanation:
Explanation
This option allows handling unplanned service during times of severe weather by creating a policy that overrides the existing scheduling policy and using a wizard to reschedule service appointments based on the emergency policy. References:
https://help.salesforce.com/s/articleView?id=sf.fs_emergency_wizard.htm&type=5
NEW QUESTION # 69
universal containers technician may be assigned to jobs with arrival window to meet the costumer appointment time preference technicians are also assigned to jobs without a preferred appointment time In which two ways should the consultant define operation house to meet this requirement Choose 2 answers
- A. The due date of the service appointment
- B. The time slots for appointment booking
- C. When service resources are available for work
- D. The maintenance plan for account
Answer: A,B
NEW QUESTION # 70
Northern Trail Outfitters upgraded their Marketing Cloud account which now includes a Sender Authentication Package (SAP). They send roughly 300,000 emails a month.
What should they be aware of with respect to sender reputation?
- A. They should have one dedicated IP address for every 100,000 messages sent per month.
- B. They should send at least 100,000 messages per month to maintain their sender reputation.
- C. They should have one SAP for transactional sends and another for commercial sends.
- D. They should request a shared IP since their volume Is under 500,000 messages per month.
Answer: B
NEW QUESTION # 71
Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?
- A. Accounts and Assets
- B. Contacts and Service Contracts
- C. Contracts and Assets
- D. Accounts and Service Contracts
Answer: D
NEW QUESTION # 72
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time.
How should the consultant make this requirement?
- A. Create a crew with two technicians
- B. Create a work rule with two required skills
- C. Create a two-service crew
Answer: A
Explanation:
Explanation
This option should be recommended to meet this requirement, as it allows creating a service resource that represents a group of technicians who work together on the same service appointment. References:
https://help.salesforce.com/s/articleView?id=sf.fs_crew_management.htm&type=5
NEW QUESTION # 73
universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements?
Choose 2 answers
- A. Auto generate work order with a 14 days generation horizon
- B. Associate a required skill call site visits to maintain plans
- C. Auto generate work order with 14-day generation time frame
- D. Associate work type called site to maintenance plan
Answer: A,D
NEW QUESTION # 74
time sheet entries can be associated to which two objects? Choose 2 answer
- A. Work order line item
- B. assigned resources
- C. Work order
- D. Service resource
Answer: A,C
NEW QUESTION # 75
universal containers need to send the technician into the field to service containers. It takes two technicians with specialized skill to complete the work at same time How should the consultant make this requirement?
- A. Create a work rule with two required skills
- B. Create a crew with two technicians
- C. Create two service appointment
- D. Create a two-service crew
Answer: D
NEW QUESTION # 76
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Use the Resource Availability Rule.
- B. Create Resource Absences every day.
- C. Use appropriate Resource Operating Hours.
- D. Create a recurring Service Appointment.
Answer: B
NEW QUESTION # 77
An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?
- A. Create two Service Resources and assign them to the employee.
- B. Create two Skills records and assign them to the Service Resource record.
- C. Create one Service Resource and assign the relevant Permission Set Licenses.
- D. Create one Service Resource and assign the Technician and Dispatcher role.
Answer: C
NEW QUESTION # 78
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- B. Create a Capacity-based Resource and delete that Resource after three weeks.
- C. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- D. Create a Resource and give them 24-hour availability for the next three weeks.
Answer: C
NEW QUESTION # 79
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app.
What are two reasons why the actions only display in the Salesforce mobile app?
Choose 2 answers
- A. The action type being utilized on the Work Order object is Lightning component.
- B. The actions were not added to the Classic Publisher Quick Actions section on the page layout.
- C. The actions were not added to the Mobile and Lightning Actions section on the page layout.
- D. The action was added as part of the Salesforce mobile navigation settings options.
Answer: B,C
Explanation:
Explanation
To make custom actions visible in the Field Service mobile app, they need to be added to both the Classic Publisher Quick Actions section and the Mobile and Lightning Actions section on the page layout.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_mobile_actions.htm&type=5
NEW QUESTION # 80
universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site Which two maintenance plan settings should the consultant recommend?
Choose 2 answers
- A. Service appointment generation method - one service appointment per work order
- B. Service appointment generation method - one service appointment per work order line item
- C. Work order generation method - one work order per asset
- D. Work order generation method - one work order line item per asset
Answer: A,D
NEW QUESTION # 81
Universal Containers wants to prevent the lunch break from interfering with existing scheduled work.
How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM?
- A. Create Resource Absences every day.
- B. Use appropriate Resource Operating Hours.
- C. Use the Resource Availability Rule.
- D. Create a recurring Service Appointment.
Answer: C
Explanation:
Explanation
Resource Availability Rules are rules that define when resources are available for service appointments based on their working hours, absences, breaks, travel time, etc.[77]. Using the Resource Availability Rule would allow configuring the Scheduling Policy to ensure a 30-minute lunch break that begins every day after 1 PM by setting up criteria such as break duration equals 30 minutes and break start time after 1 PM[78]. Creating a recurring Service Appointment would not ensure a 30-minute lunch break that begins every day after 1 PM.
Recurring Service Appointments are service appointments that repeat at regular intervals such as daily, weekly, or monthly[79]. Using appropriate Resource Operating Hours would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Operating Hours are records that define when resources are available for work based on their time zones, business hours, holidays, etc.[80]. Creating Resource Absences every day would not ensure a 30-minute lunch break that begins every day after 1 PM. Resource Absences are records that mark resources as unavailable for work for specific time periods due to sickness, vacation, or other reasons[81]. References:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_availability_rules_breaks.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_recurring_service_appointments_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_operating_hours_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5
NEW QUESTION # 82
universal container wants to make to easier for its managers to monitor prevention maintenance work order using dispatcher console Which two filtering options should manager use to find the appropriate work order?
Choose 2 answers
- A. The dispatcher console MAO and filter the list to show only desired service appointment
- B. The dispatcher work order polygons and filters the list to show only desired service appointment
- C. The dispatcher console appointment list and filter the list to show only desired service Appointment
- D. The prevention maintenance Gantt and filter the list to show only desired work orders
Answer: A,C
NEW QUESTION # 83
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?
- A. Leverage Resource Schedule Optimization.
- B. Shuffle daily work manually via the Gantt.
- C. Configure the Auto Dispatch scheduled job.
- D. Enable Drip-feed to dispatch the next appointments.
Answer: B
NEW QUESTION # 84
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service. Which two Scheduling Policies would assist to meet this initiative? Choose 2 answers
- A. Soft Boundaries
- B. Emergency Policy
- C. Customer First
- D. High Intensity
Answer: A,C
NEW QUESTION # 85
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