[Dec-2021 Newly Released] Pass PEGAPCDC85V1 Exam - Real Questions & Answers
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Pegasystems PEGAPCDC85V1 Exam Syllabus Topics:
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NEW QUESTION 27
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Suppression rules
- B. Eligibility
- C. Suitability
- D. Applicability
Answer: C
NEW QUESTION 28
U+ Bank has recently started using Pega Customer Decision Hubtm to display the first credit card offer, the Standard card, to every customer who logs in to their website.
Which three tasks do you need to perform to implement this requirement? (Choose Three)
- A. Define customer engagement polices
- B. Create the action and its web treatment
- C. Set up business structure to Sales/CreditCards
- D. Define customer contact policies
- E. Create and configure the real-time container
Answer: B,C,E
NEW QUESTION 29
U+ Bank wants to offer credit cards only to customers with a low-risk profile. The customers are divided into various risk segments from AAA to CCC. The risk segmentation rules that the business provides use the Age and the customer Credit Score based on the following table. The bank uses a scorecard model to determine the customer Credit Score.
As a decisioning consultant, how do you implement the business requirement?
- A. Add three contact policies that correspond to the three risk segments.
- B. Add a decision table to a decision strategy and pass the credit score as the parameter.
- C. Add the risk segmentation rules in the Results tab of the scorecard rule.
- D. Add a decision table to a decision strategy and reference it in the scorecard component.
Answer: A
NEW QUESTION 30
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach.
The company is introducing a new data plan.
To offer the new data plan, what must the mobile company focus on when implementing the Next-Best-Action paradigm?
- A. Meet the quarterly targets regardless of customer needs
- B. Customer relevancy and business profitability
- C. Maximize customer churn for low-value customers
- D. Offer the new retention plan for all customers in a certain region
Answer: B
NEW QUESTION 31
U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
- A. Increase the action value of the Platinum Plus card.
- B. Increase the starting propensity of the Platinum Plus card.
- C. Increase the business weight of the Platinum Plus card.
- D. Increase the context weight of the Platinum Plus card.
Answer: D
NEW QUESTION 32
Myco, a telecom company, uses Pega Customer Decision Hubtm to present offers to qualified customers. The business recently decided to send offer messages through the email channel. The Design department has designed an email treatment which includes dynamic placeholders.
As a decisioning consultant, what do you use in order to test the visualization and the rendering of the email content, including replacing of the placeholders with customer information?
- A. preview section from the email content editor
- B. schedule an outbound run with a limited number of customers
- C. a list of customer email addresses from the Test Message tab
- D. a seed list from the Test Message tab
Answer: D
NEW QUESTION 33
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?
- A. Customer contact limits
- B. Suppression rules
- C. Volume constraints
- D. Applicability rules
Answer: B
NEW QUESTION 34
U+ Bank's marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want to show offers on a customer's account page if the customer has already received three home loan offers in the last two weeks.
What do you need to define to implement the business requirement?
- A. Customer contact limits
- B. Suppression policy
- C. Volume constraints
- D. Applicability rules
Answer: D
NEW QUESTION 35
To access a property from an unconnected component, you use the____________.
- A. dot-property value directly
- B. customer-dot-property construct
- C. property value
- D. component-dot-property construct
Answer: D
NEW QUESTION 36
To which types of decisions can Pega Customer Decision Hubtm be applied?
- A. Determining why response rates for a campaign in one region are below average
- B. Determining the cause of a customer's problem
- C. Determining how to retain a customer
- D. Determining how to optimize the product portfolio to increase market share
Answer: A
NEW QUESTION 37
The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.
The details of the shoes are provided in the following table:
What is the number of outputs that each component has?
- A. Set-Property=4, Results=4
- B. Set-Property=4, Results=1
- C. Set-Property=1, Results=4
- D. Set-Property=1, Results=1
Answer: C
NEW QUESTION 38
Using Pega Customer Decision Hub, a mobile company transitions from a one-to-many to a one-to-one marketing approach. The company is introducing a new data plan.
Which two channels can the company use to present the new data plan to a customer? (Choose Two)
- A. Retail store
- B. Chatbot
- C. Billboard
- D. Television
Answer: B,D
NEW QUESTION 39
A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?
- A. Interaction history
- B. Offers ranking
- C. Call intent detection
- D. Dispute handling strategy
Answer: D
NEW QUESTION 40
In Pega Customer Decision Hubtm, the characteristics of an action are defined by using
- A. plain text
- B. logos
- C. properties
- D. banners
Answer: C
NEW QUESTION 41
MyCo, a mobile company, uses Pega Customer Decision Hubtm to display offers to customers on its website.
The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.
The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning consultant, what do you configure to select the best offer from both groups based on customer behavior?
- A. Create an adaptive model rule at the Issue-level.
- B. Enable an action value in the prioritization formula.
- C. Create a prioritization decision strategy at the Group-level.
- D. Ensure that the propensity is enabled in Arbitration tab.
Answer: B
NEW QUESTION 42
U+ Bank, a retail bank, wants to include offer related images in the emails that they send to their qualified customers. As a decisioning consultant, what best practice must you follow to include images in the emails?
- A. Embed images in the email directly
- B. Attach images to the email
- C. Provide links to images in the email
- D. Host images on an external server
Answer: C
NEW QUESTION 43
MyCo, a telecom company, introduced fiber optic service in the northern region of the country. They want to advertise this service on their website by using a banner and target the customers living in that area.
What do you need to configure in the Next-Best-Action Designer to implement this requirement?
- A. Audience
- B. Prioritization formula
- C. Applicability rules
- D. Customer segment
Answer: A
NEW QUESTION 44
In the Answer Area, select the correct engagement policy for each condition.
Answer:
Explanation:
NEW QUESTION 45
You are a strategy designer on a next-best-action project and are responsible for designing and implementing decision strategies.
Select each component on the left and drag it to the correct requirement on the right.
Answer:
Explanation:
Explanation
Compute SUM of PROFIT = Group BY
Determine target budget to retain a customer = Set Property
Determine customer credit score = Scorecard
Divide customers into risk segment = Decision Table
NEW QUESTION 46
What does a solid arrow from a "Set Property" component to a "Filter" component mean?
- A. To evaluate the "Set Property" component, the "Filter" component is evaluated first.
- B. A property from the "Set Property" component is referenced by the "Filter" component.
- C. Information from the "Set Property" component is copied over to the "Filter" component.
- D. There is a one-to-one relationship between a "Set Property" and a "Filter" component.
Answer: B
NEW QUESTION 47
The U+ Bank marketing department currently promotes various home loan offers to qualified customers. Now, the bank does not want customers to receive more than four promotional emails per quarter, regardless of past responses to that action by the customer.
Which option allows you to implement the business requirement?
- A. Customer contact limits
- B. Volume constraints
- C. Suppression policies
- D. Suitability rules
Answer: D
NEW QUESTION 48
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Change the cutoff value in the results tab of the scorecard model
- B. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
- C. Map the score value in the decision strategy to "<=200".
- D. Change the cutoff value in the results tab of the scorecard decision component
Answer: A
NEW QUESTION 49
U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.
- A. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
- B. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
- C. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days
- D. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
Answer: B
NEW QUESTION 50
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.
Answer:
Explanation:
NEW QUESTION 51
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