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Genesys GCP-GC-IMP Exam Syllabus Topics:

Genesys Cloud Certified Professional - Implementation Sample Questions:

Question 1

What additional functionality does Communicate brings to Genesys Cloud?

A. Knowledge base features, such as FAQs and Communities.
B. Directory capabilities, such as advanced search, profiles, and keyword searching.
C. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
D. Call center features such as ACD and scripting.

Question 2

You must work closely with before completing configurations for external SIP trunks.

A. Your designated contact
B. Your carrier
C. Genesys
D. The Resource Center

Question 3

Which platform component manage account configuration, directory search, user membership. phone call routing, agent assignment?

A. Communication Services
B. Core Services
C. Public Interface Services
D. Application Services

Question 4

Which statements are true regarding the role of Designated Contacts? (Choose three.)

A. Designated Contacts are the only people within the organization who may contact and work with support.
B. Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C. Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
D. Designated Contacts provide the first level of support for their organization.
E. Designated Contacts are the only people within an organization with access to the Resource Center.

Question 5

How many categories of routing are there in a Call Route under the Call Routing page?

A. 2
B. 3
C. 4
D. 5

Solutions: