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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. The BEST processes to automate are those that are:

A) Carried out by lots of people
B) Simple and well understood
C) Critical to the success of the business mission
D) Carried out by Service Operations

2. Which of the following are managed by facilities management?Hardware within a data centre or computer room Applications Power and cooling equipment Recovery sites

A) 1, 2 and 3 only
B) 1 and 3 only
C) 1, 3 and 4 only
D) All of the above

3. Contracts are used to define:

A) The provision of goods and services by Suppliers
B) Service Levels that have been agreed between the Service Provider and their Customer
C) The provision of IT services or business services by a Service Provider
D) Metrics and Critical Success Factors (CSFs) in an external agreement

4. With which process is Problem Management likely to share categorization and impact coding systems?

A) Incident Management
B) Capacity Management
C) Service Asset and Configuration Management
D) IT Service Continuity

5. Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?

A) Categorization
B) Logging
C) Prioritization
D) Closure

Solutions: