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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key ITIL Functions and Roles | - Service desk - Technical management - Application management |
| Topic 2: Service Management as a Practice | - Stakeholders and value co-creation - Concepts of service and value creation |
| Topic 3: ITIL Service Lifecycle | - Service Transition
|
Peoplecert ITIL V3 Foundation Sample Questions:
The BEST processes to automate are those that are:
- A. Carried out by lots of people
- B. Simple and well understood
- C. Critical to the success of the business mission
- D. Carried out by Service Operations
Correct Answer: B 🗳️
Which of the following are managed by facilities management?Hardware within a data centre or computer room Applications Power and cooling equipment Recovery sites
- A. 1, 2 and 3 only
- B. 1 and 3 only
- C. 1, 3 and 4 only
- D. All of the above
Correct Answer: C 🗳️
Contracts are used to define:
- A. The provision of goods and services by Suppliers
- B. Service Levels that have been agreed between the Service Provider and their Customer
- C. The provision of IT services or business services by a Service Provider
- D. Metrics and Critical Success Factors (CSFs) in an external agreement
Correct Answer: A 🗳️
With which process is Problem Management likely to share categorization and impact coding systems?
- A. Incident Management
- B. Capacity Management
- C. Service Asset and Configuration Management
- D. IT Service Continuity
Correct Answer: A 🗳️
Which Problem Management activity helps to ensure that the true nature of the problem can be easily traced and meaningful management information can be obtained?
- A. Categorization
- B. Logging
- C. Prioritization
- D. Closure
Correct Answer: A 🗳️
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