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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aufgaben hat das Lieferantenmanagement zu verhandeln und zu vereinbaren?

A) Service Level Agreements (SLAs)
B) Verträge mit Dritten
C) Operational Level Agreements (OLAs)
D) Das Serviceportfolio

2. Welche der folgenden Aussagen ist INKORREKT?

A) Das SKMS ist Teil des Configuration Management System (CMS).
B) Das SKMS kann Benutzerfertigkeitsstufen enthalten
C) Das SKMS kann Daten zur Leistung der Organisation enthalten
D) Das Service Knowledge Management System (SKMS) enthält Configuration Management-Datenbanken (CMDB).

3. Welcher der folgenden Bereiche würde von einem Service Design-Tool nicht unterstützt?

A) Prozessdesign
B) Umgebungsdesign
C) Software-Design
D) Strategiedesign

4. Was ist ein Grund für die Kategorisierung von Vorfällen?

A) Feststellen, ob der Benutzer berechtigt ist, einen Vorfall für diesen bestimmten Dienst zu protokollieren
B) Festlegen von Trends für die Verwendung in Problem Management- und anderen IT Service Management-Aktivitäten(ITSM)
C) Damit dem Vorfall die richtige Priorität zugewiesen wird
D) Damit die Incident Management-Datenbank für eine höhere Effizienz partitioniert werden kann

5. Wie heißt der Bereich, in dem die endgültigen autorisierten Versionen aller Medienkonfigurationselemente (Cls) gespeichert und geschützt sind?

A) Definitiver Softwarespeicher
B) Definitive Media Library
C) Service Knowledge Management-System
D) Software Secure Library

Solutions: