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Salesforce AP-222 Exam Syllabus Topics:

Salesforce Public Sector Solutions Accredited Professional Sample Questions:

1. A public sector agency recently implemented Public Sector Solutions for license and permit use cases. The agency is now planning to get certified for ISO 27001 compliance. One of the essential requirements for achieving this certification is demonstrating that enhanced security, data protection, and auditing capabilities are in place for their implementation. What Salesforce add-on product should a technical consultant recommend for the agency's compliance use cases?

A) Field History Tracking
B) Classic Encryption
C) Salesforce Shield
D) Setup Audit Trail

2. A public sector agency is leveraging the Business Rules Engine for its Licensing & Permitting implementation. The agency needs to allow multiple permits for a single application, and the permit fee is calculated based on the type of permits selected. Which two steps would a technical consultant use to address this use case?

A) Provide Permission Sets to users for the Expression Set and Lightning Component
B) Add a Lightning Component to query and Aggregate the total value of all permits
C) Add an Aggregate Group to the end of the Expression Set
D) Add an Aggregate step to the group and add the SUM function

3. A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?

A) Use Public Sector Solutions - Selection Explainer to understand how the selection was made
B) Do testing with relevant data sets and check how each test behaves
C) Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
D) Use Decision Explainer to understand how the decision was made

4. A government agency is evaluating the use of Public Sector Solutions. Their legacy solution has been in place for over 20 years; many of their current processes and files are still manual and paper-based. The agency would like to digitize and automate more its processes and files going forward. Which Public Sector Solution should a Technical Consultant recommend for this use case?

A) Workflows
B) Intelligent Document Automation
C) Business Rule Engine
D) Smart Forms

5. Bohabaven has been using Salesforce Service Cloud for some time and has recently implemented Public Sector Solutions to improve its application and grants management processes. The executive team wants to understand the trends and metrics around Bohabaven's constituent satisfaction with the new system. It is particularly interested in understanding the average time Bohabaven's employees take to resolve constituent service queries now versus their historical performance. Up until now, however, Bohabaven has not been tracking case duration. In this scenario, which is the correct reporting and analytics solution to provide ongoing trend reporting of case duration while also minimizing customization?

A) Public Sector Case Analytics App, leveraging CRM Analytics' case duration formula
B) Standard Salesforce Report using the standard Case report type, with a custom formula to calculate case duration.
C) Public Sector Case Analytics App, with a newly created custom field to track case duration for new cases.
D) Standard Salesforce Report using the standard Case report type, with a newly created custom field to track case duration for new cases.

Solutions: