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HP HP2-N49 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Solution Integration | - Integration within HP software portfolio
|
| HP Solution Positioning | - Selling HP BSM solutions
|
| Business Service Management Fundamentals | - Business Service Management concepts
|
| Sales Opportunities and Customer Engagement | - Sales methodology
|
| HP Business Service Management Portfolio | - HP BSM solution components
|
| Customer Business Challenges | - Identifying customer needs
|
HP Selling HP Business Service Management Solutions Sample Questions:
With which persona should a salesperson discuss HP Operations Bridge relating to "excessive time to identify root cause of issues caused by non-standard network configurations" pain points?
- A. director of operations
- B. director of distributed systems
- C. director of mobile applications
- D. director of service management
Correct Answer: A 🗳️
What should a salesperson focus on achieving during initial discussions with customers about a potential HP BSM solution?
- A. Highlighting the customers' ITIL Service Management issues.
- B. Reviewing the HP BSM solution road-map and identifying specific tool "gaps" with the customer.
- C. Identifying the customers' pain points and their associated compelling events or manifestations.
- D. Identifying competitors who are engaging with the customers.
Correct Answer: C 🗳️
What does HP APM monitor in order to improve application performance so that it aligns with business goals and service objectives?
- A. Internet connectivity
- B. Cloud activity
- C. User experience
- D. Virtual device performance
Correct Answer: C 🗳️
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With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?
- A. director of performance testing
- B. director of mobile applications
- C. director of applications monitoring
- D. director of service management
Correct Answer: B 🗳️
Which HP Operations Analytics capability addresses the "data complexity (how to make sense of all the patterns in the data collected)" pain point?
- A. Vendor and tool consolidation @ business insight
- B. Proactive and predictive analysis
- C. Cost of operations, doing more with less
Correct Answer: B 🗳️
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