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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
| Topic 2: HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Topic 3: Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
HP Selling HP Supplies 2020 Sample Questions:
1. What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
A) The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
B) The toner produces high-quality prints even in extreme temperature and humidity conditions.
C) The toner uses a smaller ink particle for longer printhead life.
D) The toner's print gauge capabilities send alerts when the toner is low.
2. What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
A) 50 years
B) 200 years
C) 500 years
D) 20 years
3. Why should HP partners be aware of intellectual property (IP) rights infringement violations?
A) Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
B) Amazon fines and bans sellers that offer products that commit IP infringement violations.
C) Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
D) Sellers of imitation cartridges that violate IP property rights can face court action.
4. What can you do to verify that printing supplies are not counterfeit?
A) All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
B) All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
C) Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
D) Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: D |

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