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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Relationship | - Consultative sales skills in HP supplies context - Managing customer relationships and opportunities |
| Topic 2: HP Supplies Product Knowledge | - Understand quality and value propositions of Original HP supplies - Identify and differentiate HP supplies offerings |
| Topic 3: Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
HP Selling HP Supplies 2020 Sample Questions:
What is an advantage of using ColorSphere 3 toner Tor Color LaserJet printers?
- A. The toner's durable hard shell reduces toner wear, so the toner maintains its shape and size, increasing page yield.
- B. The toner produces high-quality prints even in extreme temperature and humidity conditions.
- C. The toner uses a smaller ink particle for longer printhead life.
- D. The toner's print gauge capabilities send alerts when the toner is low.
Correct Answer: A 🗳️
What the maximum expected prior of time that documents printed with Original HP PageWide cartridges and placed in dark storage can last?
- A. 50 years
- B. 200 years
- C. 500 years
- D. 20 years
Correct Answer: B 🗳️
Why should HP partners be aware of intellectual property (IP) rights infringement violations?
- A. Imitation cartridges that violate IP property rights usually arrive dead on arrival at customer sites.
- B. Amazon fines and bans sellers that offer products that commit IP infringement violations.
- C. Partners that sell imitation cartridges that infringe on patents are not liable for legal costs incurred.
- D. Sellers of imitation cartridges that violate IP property rights can face court action.
Correct Answer: A 🗳️
What can you do to verify that printing supplies are not counterfeit?
- A. All HP and Samsung toner cartridges carry a security label that you can check dy looking for the holographic features.
- B. All HP and Samsung ink cartridges carry a security label that you can validate by using an infrared scanner.
- C. Security labels on HP ink and toner cartridges are identical including the serial number that you need to enter at hp.com/go/anticounterfeit.
- D. Use a smartphone to scan the bar code on HP ink cartridges and the QR code on HP toner cartridges.
Correct Answer: D 🗳️
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